topic Re: I have a plan that we purchase for 15 lb for data in the UK. We are now going to in Roaming

I have a plan that we purchase for 15 lb for data in the UK. We are now going to

sherylcraner — Sat, 11 Oct 2025 18:51:25 GMT

Can I use a roaming add-on for my UK plan so that I can make calls when I am in Italy

Re: I have a plan that we purchase for 15 lb for data in the UK. We are now going to

XRaySpeX — Sat, 11 Oct 2025 19:23:17 GMT

On PAYG there will be roaming charges to use your pack allowances in the EU, to be taken only from your PAYG credit, not your recurring card payment. You will receive a msg upon arrival offering & inviting you to take up the options for roaming in EU of either £2.50 / day, by replying ROAMEU1D to 150, or £10 / week, by replying ROAMEU7D to 150. If you opt to reply neither or you don't have an active pack, you will be paying standard rates for calls & texts & will need to buy a PAYG add-on for data.

Re: I have a plan that we purchase for 15 lb for data in the UK. We are now going to

Peter_W — Sun, 12 Oct 2025 14:54:49 GMT

Hey there @sherylcraner.

Welcome to the Community 😊

As @XRaySpeX has mentioned here, if you're buying a pack direct on pay as you go, you'll need to have additional credit to purchase an extra daily add-on to use your allowances in Italy, or you can also pay £10 for the whole week.

You can find the full details on our roaming pages here.

One thing to be aware of as well - if it's been a while since you were last in the UK using this SIM, it may have been placed into hibernation, or if it's been inactive for a more extended period, completely cancelled.

We have a dedicated Community thread outlining how this works here:

What is pay as you go and flex hibernation, and how do I stop it? - The EE Community

Peter

Re: I have a plan that we purchase for 15 lb for data in the UK. We are now going to

XRaySpeX — Sun, 12 Oct 2025 11:51:43 GMT

@Peter_W wrote:
or if it's been inactive for a more extended period, completely cancelled.