topic Re: Overcharged when roaming in Europe? in Roaming

Overcharged when roaming in Europe?

blackbat — Tue, 12 Nov 2024 10:23:10 GMT

My wife has recently returned from a week in Spain and on a couple of days when she phoned home her EE bill shows £2.47 for a call and a separate £2.47 charge for data on the same day, so £4.94/day for 2 days of the holiday. Doesn't seem right to me. Hasn't anyone else experienced this?

Re: Overcharged when roaming in Europe?

bristolian — Tue, 12 Nov 2024 10:46:54 GMT

Can you post up a screenshot of your bill with these charges listed? Remove any personal details

Re: Overcharged when roaming in Europe?

blackbat — Tue, 12 Nov 2024 11:20:23 GMT

Check the 12th and 13th October. The 12th was the day she arrived.

Re: Overcharged when roaming in Europe?

Chris_B — Tue, 12 Nov 2024 13:44:00 GMT

@blackbat You will need to call customer support about this and point out them you’ve been charged twice on the same day.

Re: Overcharged when roaming in Europe?

bristolian — Tue, 12 Nov 2024 14:40:31 GMT

@blackbat wrote:

Check the 12th and 13th October. The 12th was the day she arrived.

Just out of interest, did you make any calls on the other days? If so, that might be evidence of a billing issue on the days in question.

CS in any case.

Re: Overcharged when roaming in Europe?

blackbat — Tue, 12 Nov 2024 14:51:19 GMT

I believe calls were made on other days, yes...

Re: Overcharged when roaming in Europe?

Chris_S — Wed, 13 Nov 2024 10:32:46 GMT

Thanks for letting us know @blackbat It may be the condensed charge may have covered separate days, It's something that our billing team will need to look into for you and they will give you some clarity around those charges.

To speak to the billing team, you'd just need to dial 150 from an EE phone, then just select options 1, 2 then 1 again, or you can dial 07953 966 150 from any other phone.

You can find our contact us page here

Chris S