topic Re: Roaming EU pass in Roaming

Roaming EU pass

carolina63 — Wed, 17 Sep 2025 14:56:13 GMT

I bought a 12 day EU roaming pass but I do not know if I used it as I used Wifi when I could and I had enough data in my account.

I wish you can email or message EE as it would be better.

My husband had 25 mb of free wifi when he was abroad. Shame EE does not offer the same for their customers

Re: Roaming EU pass

XRaySpeX — Wed, 17 Sep 2025 15:05:48 GMT

@carolina63 : If you made or received calls or sent texts or used any of that data that you talk about during those 12 days then you did make use of it.

Re: Roaming EU pass

bristolian — Wed, 17 Sep 2025 15:26:47 GMT

Also - mobile coverage will always be preferable to WiFi-hotspots, given a choice. Having a roaming pass enables use of mobile networks whilst roaming, thus WiFi hotspots can be avoided unless there's no coverage available... that's a win.

Re: Roaming EU pass

Leanne_T — Wed, 17 Sep 2025 17:24:13 GMT

Hi there @carolina63

Thanks for coming to the community.

If you did use data from your account when not connected to WiFi this would have used the roaming pass.

If you would like to get in touch, you can use the 'message us' option in the Help section of the EE app. Or, full ways to contact us can be found on the Contact Us page.

Any questions please let us know 🙂

Leanne.