topic Re: Spend Cap in Roaming

Spend Cap

Dippydawn108 — Thu, 11 Sep 2025 08:12:16 GMT

My spend cap is 30

Re: Spend Cap

bristolian — Tue, 09 Sep 2025 20:03:46 GMT

You'd added to a thread about roaming, but your post just mentions about your spend cap.

Do you have a query or issue with your EE mobile service? Can you explain it if so?

Re: Spend Cap

Dippydawn108 — Thu, 11 Sep 2025 13:21:10 GMT

Can anyone help, ive activated roaming, settings on mobile all allow international calls etc, increased spend cap, brought roaming pass but still can't call out or receive incoming calls.

Re: Spend Cap

Chris_B — Thu, 11 Sep 2025 13:27:58 GMT

@Dippydawn108 did you text roaming to 150 to enable roaming on your account? before you left the UK
Purchasing add-ons doesn’t enable roaming. It’s just an add-on that keeps cost down.

have you tried restarting the device since you got there? Have you tried a manual network search to see if you can find a different network to connect to ?

enabling settings on your phone doesn’t enable roaming on your EE account. It’s a setting on your phone and it has no bearing on your EE account.

Re: Spend Cap

Dippydawn108 — Thu, 11 Sep 2025 13:47:14 GMT

Hiya, yes I messaged roaming to 150 before I left, got text when arrived in usa to offer roaming pass, purchased pass which is activated, I have turned phone off and on, selected different network manually, can access data, get onto WiFi, send/recive sms messages but can't call out or receive normal calls. I had same issue in June when I was in ibiza and last December when in futerventura but never been able to resolve. It's driving me crazy.

Re: Spend Cap

bristolian — Thu, 11 Sep 2025 13:52:00 GMT

Thank you for providing the information, and for replying instead of starting another new thread - all this helps others trying to help you.

You've demonstrated that roaming is enabled and if you're sending & receiving texts, then it's working. Have you been able to make or receive calls on this trip previously? What happens when you try making a call?

Do you have any problems making calls when in the UK? Can you use mobile data whilst on calls?

Re: Spend Cap

Dippydawn108 — Thu, 11 Sep 2025 22:07:28 GMT

Hi, thanks for replying.

Never been usa before but it did exactly the same when I went to ibiza and futerventura.

I have no problems calling when home in the UK. As soon as im abroad it says this service is restricted when I try to call out, anyone trying to call me gets this number is currently unavailable

Re: Spend Cap

Chris_S — Fri, 12 Sep 2025 12:22:36 GMT

Hi @Dippydawn108

I'd recommend checking to see if increasing your spend cap resolved the issue.

Also, I'd recommend checking that you turn off WiFi Calling, as WiFi Calling is only available in the UK.

If neither of those options help, and you have access to a friend or family member's phone, you can give us a call so a guide can get this investigated for you.

Chris S

Re: Spend Cap

Dippydawn108 — Fri, 12 Sep 2025 20:50:52 GMT

Increasing spend cap and turning off WiFi calling didn't help and nobody with me can call either. I did receive a call today from 0300 number which worked but nothing else. 0300is from dwp

Re: Spend Cap

Katie_B — Sat, 13 Sep 2025 07:08:04 GMT

Hi @Dippydawn108.

Thanks for replying back to us.

Are others you are with on EE also?

Do you experience the same no matter what network you connect to?

Katie