https://community.ee.co.uk/t5/Roaming/My-phone-as-been-cut-off-and-i-am-in-the-usa-so-need-to-talk-to/m-p/1472097#M854 Sun, 10 Nov 2024 13:22:45 GMT kenya25 2024-11-10T13:22:45Z https://community.ee.co.uk/t5/Roaming/My-phone-as-been-cut-off-and-i-am-in-the-usa-so-need-to-talk-to/m-p/1472097#M854 Sun, 10 Nov 2024 13:22:45 GMT https://community.ee.co.uk/t5/Roaming/My-phone-as-been-cut-off-and-i-am-in-the-usa-so-need-to-talk-to/m-p/1472097#M854 kenya25 2024-11-10T13:22:45Z https://community.ee.co.uk/t5/Roaming/My-phone-as-been-cut-off-and-i-am-in-the-usa-so-need-to-talk-to/m-p/1472099#M855 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4607071">@kenya25</a>&nbsp;: How do know it's been cut off? It may just not be working for many reasons. Being cut off implies a deliberate action on the part of EE.</P> <P>Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before you left to go abroad?<BR /><BR />If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.<BR /><BR />Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. <BR /><BR />Otherwise if you are on contract you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.</P> <P>Please type your queries in this big text box, not in the limited subject header which gets truncated.</P> Sun, 10 Nov 2024 13:27:42 GMT https://community.ee.co.uk/t5/Roaming/My-phone-as-been-cut-off-and-i-am-in-the-usa-so-need-to-talk-to/m-p/1472099#M855 XRaySpeX 2024-11-10T13:27:42Z