topic Re: Connection problems on Roaming pass in Roaming

Connection problems on Roaming pass

Malafa — Mon, 08 Sep 2025 00:18:09 GMT

Hiya,

I’m abroad and needed some important sign in authentication phone calls to my phone so I purchased a 24 hour roaming pass but I can’t make nor receive phone calls I can only use the internet and my attempts to contact ee has failed so far very frustrating! Please help.

Re: Connection problems on Roaming pass

XRaySpeX — Mon, 08 Sep 2025 03:52:50 GMT

@Malafa : Where are you?

Did you receive a Welcome text upon arrival?

Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before leaving to go abroad?

If you are on contract, did you activate roaming on your EE a/c before leaving UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise if you are on contract you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. using a web-calling app over WiFi.

Re: Connection problems on Roaming pass

bristolian — Mon, 08 Sep 2025 07:18:49 GMT

Roaming passes are normally purchased via a link in a text message, so did you receive that text message when you first arrived abroad? Does your phone show network coverage?

Have you been able to make or receive calls since you arrived abroad?

Re: Connection problems on Roaming pass

Malafa — Mon, 08 Sep 2025 08:20:33 GMT

yes i have as and when i needed it. this about my 3rd or 4th roaming pass
purchased.

Re: Connection problems on Roaming pass

Linzi_H — Mon, 08 Sep 2025 12:38:41 GMT

Thanks for letting us know this has worked for you previously @Malafa

I would suggest running a manual network search if you haven't already. How to do this can be found here 👉 Help when abroad with your EE phone or device.

If you're still no further forward after this, I would suggest calling our team directly from another device. They can run some checks on your account and make sure all the right access is in place for making calls abroad.

Linzi

Re: Connection problems on Roaming pass

bristolian — Mon, 08 Sep 2025 15:09:30 GMT

To add, it's not the roaming pass that enables you to use your phone abroad - be it for calls, texts or mobile data. The pass merely reduces the cost of doing so.

If you have roaming enabled on your SIM, this allows your phone to access foreign networks. If one network is not behaving as it should, then try manually cycling through alternatives.