topic Re: Remove Spend Cap in Roaming

Remove Spend Cap

nupurpatel — Wed, 05 Mar 2025 10:45:04 GMT

Hello Please help me. I am in Europe and my roaming isn’t working as there is spend cap put on it around £10. I am unable to call or contact anyone at the EE due to network issue. Please help me removed the spend cap and enable roaming please.
thank you

Re: Remove Spend Cap

XRaySpeX — Wed, 05 Mar 2025 11:00:30 GMT

Text SPEND CAP to 150.

How do you know it's a spend cap stopping you using your phone in EU? £10 is enough to cover about 4 days roaming. Were you able to use it for the 1st few days?

Re: Remove Spend Cap

Mighty12345 — Thu, 10 Apr 2025 08:54:43 GMT

Need to remove spend cap

Re: Remove Spend Cap

Debbie_G — Thu, 10 Apr 2025 11:20:55 GMT

Hi @Mighty12345.

Welcome to the community.

You're able to make changes to your spend cap through your EE Account online or through the app.

You can also send a text with SPEND CAP to 150 and follow the instructions.

Please see the How Do I Set Up and Manage Spend Cap? help page for more information.

Debbie 🙂

Re: Remove Spend Cap

Damianrez — Mon, 08 Sep 2025 06:19:10 GMT

Put a cap on the phone that is not ***********

[Mod edit: Please do not post personal information on the public board. Thanks!]