topic Re: not receiving OTP in Roaming in Roaming

not receiving OTP in Roaming

H3KTOR — Thu, 04 Sep 2025 06:42:32 GMT

hello

i hope you help me about this i was in uk before and now i come to iraq also i have traveled to iran too , in both countries i was unable to receive any OTP from whatsapp , instagram , facebook , telegram and any other apps

i tried many networks in 2g, 3g, 4g but its not work

alsoi asked chatgpt for any SMSC number , which i get +44********** and i get this as EE backup SMSC number +44**********

i changed this too but i didnot get any OTP

Note that please i receive EE sms like below i just dont receive any OTP

Welcome to Iraq. Calls cost £1.80/min to make and £1.80/min to receive and texts 60p each. Picture messages cost 48p.

Using data is worry free, click add-on.ee.co.uk for FREE to get more information or choose a set amount of data and if it runs out we'll check if you want more, so you always know what you're spending.

Your current balance is £11.00

Call +447953966250 for Customer Services & 112 in case of emergency. Have a good trip!

[Mod edit - removed mobile number. Please do not post personal details in the community. Thanks!]

Re: not receiving OTP in Roaming

Northerner — Wed, 03 Sep 2025 11:13:34 GMT

Hi @H3KTOR

Have you checked these are acceptable apps in the country you're visiting.

Was the PAYG SIM activated and used in the UK.

Thanks

Re: not receiving OTP in Roaming

H3KTOR — Wed, 03 Sep 2025 12:00:06 GMT

as i researched , ee support iraq for roaming in korek , asiacell and zain network

receiving otp messages are free , as i know , so there shouldn't be problem about this

and yes i was in uk before and i use my simcard very well , but now I'm stucked here because i can't receive OTP messages

Re: not receiving OTP in Roaming

bristolian — Wed, 03 Sep 2025 12:40:32 GMT

ChatGPT is totally incorrect with the advice it's given you (I'm not surprised!). The SMSC is only relevant for sending SMS, and EE's only SMSC number is +44 7958879879

Can you receive person-to-person texts? Try texting yourself if you're not sure.

Have you tried manually swapping between local networks, and are the symptoms the same on each one?

Re: not receiving OTP in Roaming

XRaySpeX — Wed, 03 Sep 2025 12:55:54 GMT

Can you make calls & texts?

Did you receive a Welcome text upon arrival?

Had you used that PAYG SIM for making calls or texts in UK before going abroad? To be used abroad EE PAYG SIMs need 1st activating on EE's home UK network. If it wasn't you can't now use it until you return to UK.