topic Re: Call and text in Roaming

Call and text

Sharrop91 — Mon, 01 Sep 2025 14:34:47 GMT

I am in turkey and have a add on and calls and texts was working but now I can only receive texts and not send normal texts and can’t call or receive calls.. international add on ends tomorrow and it only worked for 2 days where I could get calls.. I don’t have a spend cap either the internet is working still I have reset the phone as well

Re: Call and text

Northerner — Mon, 01 Sep 2025 15:16:12 GMT

Hi @Sharrop91

What are you requesting as your post unclear.

If you want to continue the add-on then check your EE app.

If you cannot make calls/text try manually selecting the network.

Thanks

Re: Call and text

Sharrop91 — Mon, 01 Sep 2025 15:35:29 GMT

I have an add on for turkey so I can use it for 7 days for internet calls and texts.. it only worked for 2 days and hasn’t worked since apart from my internet. I need to make calls and receive calls as I have hospital appointments and calls as I have cancer. Would you kindly be able to sort this please
Sent from my iPhone

Re: Call and text

bristolian — Mon, 01 Sep 2025 15:47:02 GMT

What happens when you try making calls?

Have you tried manually selecting an alternative Turkish network, and were the symptoms the same on each?

Re: Call and text

Leanne_T — Mon, 01 Sep 2025 16:41:29 GMT

Hi there @Sharrop91

I am very sorry you've been unable to make and receive calls, and understand how important receiving the hospital calls are for you at this time.

Could you try manually searching and connecting to another network as @bristolian has suggested?

Our EE Roaming - Help when abroad with your EE phone or device - The EE Community article has some helpful troubleshooting and steps to try a different network.

Please let me know how you get on.

Leanne.