topic Re: Cannot make and receive any phone in Roaming

Cannot make and receive any phone

JadeZhou — Sat, 09 Nov 2024 09:57:32 GMT

I have purchased the pack and also have some credits in my account, but I could not make or receive any phone calls. What's worse, I cannot even make and receive phone calls to 150. Who could tell me what can I do now? Or Does anybody know about the email of 150?

Re: Cannot make and receive any phone

Katie_B — Sat, 09 Nov 2024 14:13:58 GMT

Hi @JadeZhou.

I would love to see if I can help.

Is the SIM a new SIM?

Speak soon,

Katie

Re: Cannot make and receive any phone

JadeZhou — Sat, 09 Nov 2024 14:17:43 GMT

Thank you for your help! Maybe because I am in another country outside the UK and the network status of EE is not good enough here in my country, and the staff has advised me to buy an add-on subscription roaming pack.

Re: Cannot make and receive any phone

Katie_B — Sat, 09 Nov 2024 14:20:59 GMT

Hi @JadeZhou.

Did you activate your EE SIM before leaving the UK?

Katie

Re: Cannot make and receive any phone

JadeZhou — Sat, 09 Nov 2024 14:27:20 GMT

Yes. I have activated that EE SIM and used it for nearly a year in the UK.

Re: Cannot make and receive any phone

Katie_B — Sat, 09 Nov 2024 14:37:05 GMT

Thanks for confirming @JadeZhou.

Are you roaming outside of Europe?

Katie