topic Re: not receiving OTP in Roaming

not receiving OTP

osamasarwar — Sat, 30 Aug 2025 08:17:33 GMT

I m also not receiving OTP on my EE SIM. I tried to switch network carrier but this does not help. Still stuck. Anybody help please, Appreciated

[mod edit: added title as post moved to own thread and no title showing]

Re: not receiving OTP

XRaySpeX — Sat, 30 Aug 2025 04:05:19 GMT

@osamasarwar : You must be abroad if you can switch networks. Did you enable roaming before you left UK?

Re: not receiving OTP

bristolian — Sat, 30 Aug 2025 08:08:05 GMT

And if you're roaming, your issue is different to that of the thread you added to - your post is now in a new thread.

Does your phone show network coverage? Can you send & receive person-to-person texts? When were you last able to receive texts as expected?

Re: not receiving OTP

osamasarwar — Sun, 31 Aug 2025 07:04:15 GMT

my phone number is *************
this is a physical EE SIM card
yes my phone show network coverage all cells full.
I m unable to send and receive text messages. only I get EE app login OTP.
I tried to top-up via on-topUp website but the pin code I m trying send to
150 is not even getting delivered too. however I created WhatsApp when
everything was normal, I m able to get PayPal OTP on WhatsApp. I also
attached my phone with Payoneer, unfortunately they don't support WhatsApp
otp.

I heard from someone if I don't call or use my phone number for 3 months
then the SIM gets deactivated. is it possible in my scenario as I did not
use my SIM for few months like 2-3.

please help me fix this issue, any advice will be appreciated. Thanks

[Mod edit - removed mobile number. Please do not post personal details in the community]

Re: not receiving OTP

bristolian — Sat, 30 Aug 2025 17:13:53 GMT

You've just posted your full mobile number on a public internet forum - please edit this out ASAP before the site admins do so.... until then, it's an open invitation for spammers to start contacting you.

Your reply to the previous questions is a little unclear, but I *think* you're saying that you can't send or receive texts normally. You've not answered whether you're in the UK or abroad?

PAYG SIMs require chargeable usage at least once every 179days to avoid suspension - are you saying that you have done this?

Re: not receiving OTP

osamasarwar — Sat, 30 Aug 2025 17:17:29 GMT

I m not in UK, i guess I did not do any chargeable usage for more than 179
days.

Re: not receiving OTP

bristolian — Sat, 30 Aug 2025 17:24:21 GMT

@osamasarwar wrote:
i guess I did not do any chargeable usage for more than 179
days.

Read the following. It likely explains your issues.

https://community.ee.co.uk/t5/Pay-as-you-go/What-is-pay-as-you-go-and-flex-hibernation-and-how-do-I-stop-it/td-p/1198642

Your mobile number is still on public view - broadcasting it to all & sundry really is not wise.

Re: not receiving OTP

osamasarwar — Sat, 30 Aug 2025 17:28:29 GMT

so I consider it lost??

Re: not receiving OTP

XRaySpeX — Sat, 30 Aug 2025 17:41:35 GMT

@osamasarwar : Are you on PAYG?

If so, it sounds like your PAYG SIM may have gone into hibernation due to non-use. If it has, topping-up now would be too late.

When did you previously make a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

Re: not receiving OTP

bristolian — Sat, 30 Aug 2025 17:43:25 GMT

@osamasarwar wrote:
so I consider it lost??

Taken from the page I linked to...

Re: not receiving OTP

osamasarwar — Sat, 30 Aug 2025 20:02:29 GMT

i did not do any chargeable action since i purchase it, i activated my sim
in the month of may, don't exactly know the date.

Re: not receiving OTP

XRaySpeX — Sat, 30 Aug 2025 20:07:47 GMT

Well, that's only about 3-4 months. So it shouldn't have gone into hibernation.

Where did you buy it? How did you go about activating it?

Had you used that PAYG SIM for making calls or texts in UK before going abroad? To be used abroad EE PAYG SIMs need 1st activating on EE's home UK network. If it wasn't you can't now use it until you return to UK.

Re: not receiving OTP

osamasarwar — Sat, 30 Aug 2025 20:23:29 GMT

i purchased it via a local vendor, i just put sim my phone sim slot and
started using it. i never been in abroad. i purchased it in Pakistan and
used in Pakistan from the day first.

Re: not receiving OTP

XRaySpeX — Sat, 30 Aug 2025 20:34:52 GMT

How did you use it when you never topped it up? You can't have made calls or texts.

So you can't use now unless you take it to UK.

Why buy a foreign SIM to use in a foreign country?

Re: not receiving OTP

osamasarwar — Sat, 30 Aug 2025 21:47:29 GMT

i registered an LTD i need a UK phone number for that. i did not make text
or calls, i just use it for otp verifications

Re: not receiving OTP

Michael_D — Sun, 31 Aug 2025 07:29:25 GMT

The SIM would need to be used in the UK before you'd be able to get roaming services as has been mentioned above @osamasarwar.

An EE SIM is meant to be used in the UK primarily, with occasional roaming use if needed, not to be permanently used abroad.

If the SIM has not been connected to the EE network in the UK, it will have service but you'll not be able to send or receive texts. WhatsApp will work as it is a 3rd party app and just needs a mobile data or WiFi connection to work.

Michael