topic Re: US Data Roaming in Roaming

US Data Roaming

ROAMING1234 — Wed, 27 Aug 2025 14:46:48 GMT

Hi, i'm currently in the US and purchased a 900mb 7 day roaming package however my phone won't let me connect to the internet.

I have turned it on and off, turned data roaming on and off, tried putting it in flight mode then on again, i have tried selecting a provider to which the only option is T-mobile. All it does is show an R and full bars but constantly says no internet connection.

I have also tried to ring customer services, however when i do it won't let me select an option.

If EE or anyone could offer some support it would be greatly appreciated as even the facebook chat keeps responding with an automated message

Re: US Data Roaming

XRaySpeX — Wed, 27 Aug 2025 15:10:02 GMT

If on contract, did you text ROAMING to 150 before leaving UK to enable roaming on your account? If not, you'll need to call CS to enable it.

Re: US Data Roaming

Schockwave — Wed, 27 Aug 2025 15:10:59 GMT

Hello @ROAMING1234 ,

Welcome to the community,

If on contract did you enable roaming on your account?

Did you receive the welcome message from EE?

I see you have done a manual selection rather than an automatic.

This is not customer service, so we cannot do much, but give suggestions here in the public forum.

To ring customer services you would need to press option 2 to speak to someone if you can ring customer services.

Facebook does not have a chat to solve your problem, as far as i am aware.

Re: US Data Roaming

bristolian — Wed, 27 Aug 2025 15:40:51 GMT

Does your phone show network coverage? Can you make & receive voice calls?

If so, you are roaming and the first thing is to manually select an alternative local network. See whether your issue is specific to one local operator or more general - and potentially EE-account or device-related.

Re: US Data Roaming

ROAMING1234 — Wed, 27 Aug 2025 18:11:29 GMT

Hey,

I haven't had to do that before and when I call CS it won't let me select
any options and the app keeps telling me to log in again.

Re: US Data Roaming

XRaySpeX — Wed, 27 Aug 2025 18:17:55 GMT

Try calling CS on the Freephone no. in my sig. using a web-calling app over WiFi.

Re: US Data Roaming

ROAMING1234 — Wed, 27 Aug 2025 19:06:29 GMT

Is there a way I can ring of my friends phone who has a contract on EE?

We tried earlier but it just gave him an automated account message.

Re: US Data Roaming

XRaySpeX — Wed, 27 Aug 2025 21:39:16 GMT

You may call the Freephone no. off any phone.

Re: US Data Roaming

Debbie_G — Thu, 28 Aug 2025 10:41:45 GMT

Hi @ROAMING1234.

Thanks for coming to the community.

If you've successfully used your device abroad before, please try the troubleshooting steps on our EE Roaming - Help when abroad with your EE phone or device Help page. It covers common issues and how to fix them when using your EE phone or device abroad.

If roaming hasn’t been activated on your account, you’ll need to contact our team to get it set up. You can find all the ways to reach our Guides from any phone on our Contact Us page.

Let us know how you get on.

Debbie

Re: US Data Roaming

ROAMING1234 — Thu, 28 Aug 2025 15:56:29 GMT

Yes, i've recieved a welcome meesage and purchased a USA data roaming ad
on. I've tried all of those and none of them work.

I've tried calling the customer services number and it won't let me select
an option.

It's weird as it will let me use some data if i change my network settings
to 3g / 2g auto connect but not on LTE/3g/ 2g autoconnect.

Re: US Data Roaming

bristolian — Thu, 28 Aug 2025 16:24:19 GMT

I suspect the add-on you've purchased is not a data-specific one, but a general roaming pass, but all the same.

Sounds like you've got an issue connecting to one of the local networks' 4G-layers if you can resolve by disabling 4G. What results did you get by manually cycling through the other local operators?