https://community.ee.co.uk/t5/Roaming/Need-roaming-and-EE-app-under-maintenance/m-p/1557274#M8225 <P>Regardless of any billing add-on, your ability to get coverage abroad (which calls, texts &amp; mobile data rely on) is dependent on roaming being activated - which allows your phone to connect to foreign networks.<BR /><BR />Have you used your phone abroad previously, did you receive a welcome text message on first arrival abroad? These are good evidence of roaming being enabled if so. In these cases, manually cycling through all available local networks often resolves issues - toggling flight mode can have the same effect.<BR /><BR />If not...On PAYG, roaming is auto-enabled once your phone is used in the UK first. On pay-monthly, this needs to be enabled manually - usually by texting ROAMING to 150 before leaving the UK. Did you do this?<BR /><BR />If you are on pay-monthly and now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 9566000 using a web-calling app over WiFi.</P> Mon, 18 Aug 2025 22:03:50 GMT bristolian 2025-08-18T22:03:50Z https://community.ee.co.uk/t5/Roaming/Need-roaming-and-EE-app-under-maintenance/m-p/1557267#M8223 Mon, 18 Aug 2025 21:51:31 GMT https://community.ee.co.uk/t5/Roaming/Need-roaming-and-EE-app-under-maintenance/m-p/1557267#M8223 Preetipriyalkap 2025-08-18T21:51:31Z https://community.ee.co.uk/t5/Roaming/Need-roaming-and-EE-app-under-maintenance/m-p/1557274#M8225 <P>Regardless of any billing add-on, your ability to get coverage abroad (which calls, texts &amp; mobile data rely on) is dependent on roaming being activated - which allows your phone to connect to foreign networks.<BR /><BR />Have you used your phone abroad previously, did you receive a welcome text message on first arrival abroad? These are good evidence of roaming being enabled if so. In these cases, manually cycling through all available local networks often resolves issues - toggling flight mode can have the same effect.<BR /><BR />If not...On PAYG, roaming is auto-enabled once your phone is used in the UK first. On pay-monthly, this needs to be enabled manually - usually by texting ROAMING to 150 before leaving the UK. Did you do this?<BR /><BR />If you are on pay-monthly and now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 9566000 using a web-calling app over WiFi.</P> Mon, 18 Aug 2025 22:03:50 GMT https://community.ee.co.uk/t5/Roaming/Need-roaming-and-EE-app-under-maintenance/m-p/1557274#M8225 bristolian 2025-08-18T22:03:50Z https://community.ee.co.uk/t5/Roaming/Need-roaming-and-EE-app-under-maintenance/m-p/1557276#M8226 <P>Did you receive a Welcome text upon arrival?<BR /><BR />Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before leaving to go abroad?<BR /><BR /><STRONG>If you are on contract, did you activate roaming on your EE a/c before leaving UK by texting ROAMING to 150?</STRONG> Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.<BR /><BR />Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.<BR /><BR />Otherwise if you are on contract you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. using a web-calling app over WiFi.</P> Mon, 18 Aug 2025 22:06:12 GMT https://community.ee.co.uk/t5/Roaming/Need-roaming-and-EE-app-under-maintenance/m-p/1557276#M8226 XRaySpeX 2025-08-18T22:06:12Z