topic Re: Issues buying roaming add on in Roaming

Issues buying roaming add on

Zvyaro — Tue, 12 Aug 2025 06:00:24 GMT

Is there a known issue with the app ATM? Ever since we landed in Bulgaria yesterday I have been trying to buy a roaming add on but I'm not able to manage any personal information because it says your information is temporarily unavailable" or "we can't get this now" and keep the directing me to restart and clear cache on the app which I have done.

Re: Issues buying roaming add on

Northerner — Tue, 12 Aug 2025 07:59:18 GMT

Hi @Zvyaro

Was the PAYG SIM activated and used on EE UK network.

If pay monthly is roaming activated on your account.

Thanks

Re: Issues buying roaming add on

XRaySpeX — Tue, 12 Aug 2025 13:28:34 GMT

Did you receive a Welcome text upon arrival giving your roaming options?

Re: Issues buying roaming add on

Zvyaro — Wed, 13 Aug 2025 03:56:29 GMT

Yes. It did. So an update: I called EE, who themselves couldn't figure it
out so they just credited the saving I would have realised, were I to be
able to buy an add on.