topic Bard Number in pakistan in Roaming

Bard Number in pakistan

Tiktokshop — Tue, 12 Aug 2025 12:05:54 GMT

I have purchase the sim from uk and now I'm in pakistan when I call the some one in UK the operator tells "this number is bard". What I need to do?

Re: Bard Number in pakistan

Chris_B — Tue, 12 Aug 2025 12:09:15 GMT

@Tiktokshop Have you use that sim in the UK ? It has to be used within the UK first before it’ll work abroad.

Re: Bard Number in pakistan

Tiktokshop — Sat, 16 Aug 2025 09:31:43 GMT

I have used in uk before coming to Pakistan. Maybe 10 - 24 hours.

Re: Bard Number in pakistan

Peter_W — Sat, 16 Aug 2025 11:44:37 GMT

Thanks for confirming that for us @Tiktokshop.

Did you purchase a pack with your credit to make these calls, or did you just make a chargeable call using credit?

Do you happen to know how much credit you have remaining now, too?

Calls from Pakistan to the UK will cost more than normal UK calls, and you can check out your costs here:

Roaming Costs | Help | EE

Peter

Re: Bard Number in pakistan

Tiktokshop — Mon, 18 Aug 2025 08:39:42 GMT

I have credit the 5 pound on the way to Pakistan. How do I check remaining balance of sim in Pakistan is there any code for that and I doesn't purchase pack.

What is the final solution does I need to come back to UK to complete registration or there is any other way.

Re: Bard Number in pakistan

Alex_H — Mon, 18 Aug 2025 10:43:16 GMT

@Tiktokshop The two ways available to check your credit balance are online via the website or app by linking up your number to your EE ID. Or by texting BALANCE to 150 Check my mobile balance | Mobile Help | EE

If you did use the SIM in the UK for a chargeable activity it should have roaming allowed, so it is worth checking your balance to see if that did happen.

If it has not been used for chargeable activity then yes it would require being sent back to the UK to be used for chargeable activity so that it can then be used abroad.

Alex

Re: Bard Number in pakistan

Tiktokshop — Tue, 19 Aug 2025 07:48:48 GMT

But I'm unable to send message to the company

Re: Bard Number in pakistan

Tiktokshop — Tue, 19 Aug 2025 07:53:56 GMT

is this app is available on play store. Then I have downloaded it but it doesn't seem to have a BALANCE enquiry area

Re: Bard Number in pakistan

Alex_H — Tue, 19 Aug 2025 08:17:00 GMT

@Tiktokshop Yes its the EE app in the Play store, or you can also just login to ee.co.uk as well. Once you login you would need to link your EE number to the account via the Link a product button and should then be able to view the current credit balance.

Have you been able to test sending and receiving texts as well and are neither working, or have you just tested the calls?

Alex

Re: Bard Number in pakistan

Tiktokshop — Tue, 19 Aug 2025 10:55:19 GMT

I have test on call only

Re: Bard Number in pakistan

Tiktokshop — Tue, 19 Aug 2025 11:05:12 GMT

Can I used App to enable roaming?

Re: Bard Number in pakistan

Alex_H — Tue, 19 Aug 2025 11:13:38 GMT

@Tiktokshop Have you managed to get your number linked to your app account? It is not possible to activate roaming via the app, for Pay as you go numbers it can only be activated via chargeable activity whilst you are in the UK.

If you do have it linked up you should be able to check you have an actual credit balance to use for calls, if you did want to test a text, if that works that should mean roaming is enabled and there may be a different issue with your calls.

Have you tried calling our contact us from abroad number, +44 (0)7953 966 150 to see if that works?

Alex

Re: Bard Number in pakistan

Tiktokshop — Wed, 20 Aug 2025 05:54:07 GMT

I have tried calling this number but the operator responds with "this number is abard". And I have checked the BALANCE it has 5 pound BALANCE

Re: Bard Number in pakistan

Tiktokshop — Wed, 20 Aug 2025 07:10:01 GMT

And I can't send text as well

Re: Bard Number in pakistan

Alex_H — Wed, 20 Aug 2025 07:32:01 GMT

@Tiktokshop I am sorry to hear that thanks for checking, is the £5 all you have topped up previously? As if you have topped up £5 and still have £5 available it would mean there had been no chargeable activity when in the UK.

That would mean unfortunately it will not have been activated for usage outside the UK.

Alex