topic Re: Roaming Turkey in Roaming

Roaming Turkey

Alexalex1977 — Sat, 02 Aug 2025 10:46:30 GMT

I’m currently in Turkey. I bought 7 days pass. I can use my data allowance in Turkey but I can’t receive any calls from the UK nor I can call any number in the UK. For help I need to call or text 150 or some other number given but obviously I can’t call any Uk number. I tried to call from my sisters phone (ee) to get a call back. I received a call and thought we are heading somewhere but the call cut of . The only advice that I received was to increase my price cap which I did but nothing has changed. I repeated the same process with no success for two days and since than but with no one calling from EE.

Ah ! Sorry they have tried to call me from my own mobile which they can not reach !! I don’t really know what to do. Please help

Re: Roaming Turkey

Schockwave — Sat, 02 Aug 2025 11:42:49 GMT

Hello @Alexalex1977 ,

Welcome to the community,

Have you tried doing a manual search for a network? You need to go into settings, and switch off automatic networks, you will then find different networks to see if you can make calls. It should be under Mobile Settings, Network Selection, click on it, switch automatic off and then try the different ones.

Re: Roaming Turkey

Alexalex1977 — Sat, 02 Aug 2025 12:44:36 GMT

All the settings are correct but still no luck. As I mentioned before I can’t even call 150

Re: Roaming Turkey

Michael_D — Sat, 02 Aug 2025 14:47:12 GMT

Have you tried to follow the steps that @Schockwave mentioned above @Alexalex1977?

Doing a manual network selection will show you all of the available local networks and let you try to connect to them.

It could be that there is a problem locally and another network works.

Michael

Re: Roaming Turkey

bristolian — Sat, 02 Aug 2025 17:27:37 GMT

@Alexalex1977 wrote:
All the settings are correct but still no luck. As I mentioned before I can’t even call 150

What specific settings are you referring to? The only relevant settings here are, in order of importance..

1: Roaming set at an account/SIM-level - enabling permission to connect to foreign networks

2: Data roaming & mobile-data enablement on your phone - enabling permission to use mobile data whilst roaming, and whilst on a mobile network, respectively.

Voice calls have no "voice roaming" setting on your phone, they should just work - providing the cost of the call either falls within your spend cap or is covered by an add-on.

I absolutely concur with the suggestion to use your phone's manual network search menu option and cycle through each operator in turn.

Re: Roaming Turkey

Alexalex1977 — Tue, 05 Aug 2025 13:30:58 GMT

I can’t reach online chat either. I'm currently in Turkey and purchased 7 days pass. I can use my data that I have in The UK but I can't receive a call nor I can call any number in the UK. Including 150. I receive voicemails as text but can not listen to them either. Please not that I can't call 150 or any Uk number and probably you will not be able to reach me.

Re: Roaming Turkey

Alexalex1977 — Tue, 05 Aug 2025 11:15:45 GMT

Unfortunately it didn’t work either. I tried manual network search with 3 different providers. When I try to get a call back from EE they can’t reach me either. I just receive texts saying they tried to reach me. I don’t really know what else to do

Re: Roaming Turkey

Alexalex1977 — Tue, 05 Aug 2025 11:16:34 GMT

Thank you for your reply but it didn’t work either

Re: Roaming Turkey

Alexalex1977 — Tue, 05 Aug 2025 11:18:41 GMT

Hi, I'm currently in Turkey and purchased 7 days pass. I can use my data that I have in The UK but I can't receive a call nor I can call any number in the UK. Including 150. I receive voicemails as text but can not listen to them either. Please not that I can't call 150 or any Uk number and probably you will not be able to reach me. Please advise

Re: Roaming Turkey

Alexalex1977 — Tue, 05 Aug 2025 11:20:52 GMT

Sorry I clicked solution by mistake. Unfortunately nothing has worked so far

Re: Roaming Turkey

Schockwave — Tue, 05 Aug 2025 11:21:51 GMT

@Alexalex1977 , have unticked the solution for you.

Re: Roaming Turkey

Alexalex1977 — Tue, 05 Aug 2025 11:23:01 GMT

Unfortunately, I can’t call any Uk number including 150

Re: Roaming Turkey

Schockwave — Tue, 05 Aug 2025 11:27:07 GMT

@Alexalex1977 , you will either have to use another phone or use a web based app to ring customer service, not sure why you are not able to make calls, but can use data allowance, as it should work if you can use data allowance, not sure what you expect EE to do, as roaming is obviously enabled on your account.

Re: Roaming Turkey

Alexalex1977 — Tue, 05 Aug 2025 12:55:42 GMT

I called 150 from my sister’s phone. They sent a link. I followed the link for a call back from my sister’s phone. The first day I have received a call but it cut off after the confirmation. Than they tried to call me from my own number obviously they couldn’t reach me.
I have repeated the same calling and following the link sent. I haven’t received any other calls. They at least could do something about it.

I even tried to reach them on twitter but no reply.

I think they could try to email or text me or WhatsApp I don’t really know but there must be a solution.

Re: Roaming Turkey

Katie_B — Tue, 05 Aug 2025 14:20:14 GMT

Hi @Alexalex1977.

Thanks for getting back to us.

When calling 150 I would recommend selecting option 2.

This will take you to the automated system which will connect you with an advisor rather than waiting for a call back.

Katie

Re: Roaming Turkey

E_E__ — Mon, 11 Aug 2025 14:25:07 GMT

EXACT SAME THING... happening to a customer of mine on a 15 day holiday in Turkey.

EE your service is poor. The roaming arrangements you have both the Turks is also shockingly bad. We shouldn't need to have manually choose a network.

Customer's friends on Vodafone and O2 are all getting along fine. It's definitely you EE!!!

Ps. The option for 1 day or 7 day roaming is absolutely moronic. This customer was willing to pay for 15 days of roaming up front! Yes in advance! And you won't take the money. Instead, we victims of your incompetence have to go through an excruciating process of contacting tech support via another person's phone or system, at length and at cost and then repeat this if a holiday is more than 7 days long!?!? It beggars belief!

Re: Roaming Turkey

Alexalex1977 — Mon, 02 Feb 2026 05:43:16 GMT

I have tried all but still can’t make or receive a call nor a text. The local operator’s voice message says that I’m not allowed to make that call.

Help !

Re: Roaming Turkey

Colstalex — Mon, 02 Feb 2026 07:01:45 GMT

Do you have a bill cap set. If £0 you won’t be able to do anything except receive.