topic Re: I am on holiday in Denmark, I'm unable to make calls! in Roaming

I am on holiday in Denmark, I'm unable to make calls!

louismills1 — Mon, 28 Jul 2025 08:35:39 GMT

I am on holiday in Denmark, I'm unable to make calls, and unable to call EE on 150 for help - Is there a network problem?

Re: I am on holiday in Denmark, I'm unable to make calls!

bristolian — Mon, 28 Jul 2025 08:49:02 GMT

A call to 150 is still a call. You've not mentioned whether you've been able to use your phone in Denmark previously, but I will presume the answer is no.

Your ability to get coverage abroad (which calls, texts & mobile data rely on) is dependent on roaming being activated - which allows your phone to connect to foreign networks.

Have you used your phone abroad previously, did you receive a welcome text message on first arrival abroad? These are good evidence of roaming being enabled if so. In these cases, manually cycling through all available local networks often resolves issues - toggling flight mode can have the same effect.

If not...On PAYG, roaming is auto-enabled once your phone is used in the UK first. On pay-monthly, this needs to be enabled manually - usually by texting ROAMING to 150 before leaving the UK. Did you do this?

If you are on pay-monthly and now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 9566000 using a web-calling app over WiFi.

Re: I am on holiday in Denmark, I'm unable to make calls!

louismills1 — Mon, 28 Jul 2025 08:58:30 GMT

Thanks for your response. I travel to Europe and Denmark regularly this is the first time I have not been able to make calls - any suggestions anyone?

Re: I am on holiday in Denmark, I'm unable to make calls!

louismills1 — Mon, 28 Jul 2025 09:01:09 GMT

I travelled to Sweden last week from Denmark and received a welcome text when I arrived, but on returning from Sweden to Denmark again yesterday, no Danish welcome text!!

Re: I am on holiday in Denmark, I'm unable to make calls!

Ritu_D — Mon, 28 Jul 2025 09:20:11 GMT

Good morning @louismills1

Thanks for giving us more information.

I know you have probably already done this but could you try turning the phone off and back on.

You could also try selecting the Network manually to see if that works.

Let me know how you get on.

Thanks

Ritu

Re: I am on holiday in Denmark, I'm unable to make calls!

bristolian — Mon, 28 Jul 2025 09:20:22 GMT

The third paragraph of my post is therefore relevant...

Have you used your phone abroad previously, did you receive a welcome text message on first arrival abroad? These are good evidence of roaming being enabled if so. In these cases, manually cycling through all available local networks often resolves issues - toggling flight mode can have the same effect.

Re: I am on holiday in Denmark, I'm unable to make calls!

louismills1 — Mon, 28 Jul 2025 09:30:49 GMT

Thanks, success! Fixed with a combination of toggling flight mode and playing with manual and auto networks so all no fine

Re: I am on holiday in Denmark, I'm unable to make calls!

Ritu_D — Mon, 28 Jul 2025 09:32:13 GMT

That is great news @louismills1

I hope you have a great time in Denmark.

Ritu