https://community.ee.co.uk/t5/Roaming/Using-phone-abroad/m-p/1468969#M777 <UL><LI>Hi, &nbsp;in Lanzarote and I’m trying to pay my phone but have tried for 3 days now &nbsp;going on the app and calling won’t go through…. There is litrally no where for me to turn Iv tried everything…. Is there a number to call we if your abroad?? ….</LI></UL> Sun, 03 Nov 2024 10:06:46 GMT carolyncoen2512 2024-11-03T10:06:46Z https://community.ee.co.uk/t5/Roaming/Using-phone-abroad/m-p/1468969#M777 <UL><LI>Hi, &nbsp;in Lanzarote and I’m trying to pay my phone but have tried for 3 days now &nbsp;going on the app and calling won’t go through…. There is litrally no where for me to turn Iv tried everything…. Is there a number to call we if your abroad?? ….</LI></UL> Sun, 03 Nov 2024 10:06:46 GMT https://community.ee.co.uk/t5/Roaming/Using-phone-abroad/m-p/1468969#M777 carolyncoen2512 2024-11-03T10:06:46Z https://community.ee.co.uk/t5/Roaming/Using-phone-abroad/m-p/1468987#M778 <P>Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before you left to go abroad?<BR /><BR />If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.<BR /><BR />Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. <BR /><BR />Otherwise if you are on contract you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.</P> Sun, 03 Nov 2024 10:59:44 GMT https://community.ee.co.uk/t5/Roaming/Using-phone-abroad/m-p/1468987#M778 XRaySpeX 2024-11-03T10:59:44Z