topic Re: Phone not working in Roaming

Phone not working

chunkybetty — Sat, 02 Nov 2024 22:45:07 GMT

Hi I am having the same issue. Seem to have started when I returned from France.

I have had the network refreshed in store and reset it on the phone.

Roaming has been turned off. All the general data test have been done by the technical team. I have done what you said above and nothing seems to resolve this.

Re: Phone not working

XRaySpeX — Sat, 02 Nov 2024 22:31:42 GMT

@chunkybetty : Just what is this issue that started when you returned to UK?

Re: Phone not working

chunkybetty — Sat, 02 Nov 2024 22:32:50 GMT

It wasn't fully working while I was there but I just put it down to been in a different country

Re: Phone not working

XRaySpeX — Sat, 02 Nov 2024 22:38:22 GMT

There could very well be reasons for your phone not working in France, like you hadn't enabled roaming on your a/c as is very common, but it should work back in UK. Have you rebooted it?

Re: Phone not working

chunkybetty — Sat, 02 Nov 2024 22:41:01 GMT

I thought that but I had roaming on and turned back off today to see if it would resolve the issues. The device has been restarted multiple times

Re: Phone not working

XRaySpeX — Sat, 02 Nov 2024 22:44:20 GMT

You're talking about something completely diff. You don't turn roaming on & off on your a/c. You're referring to settings on your phone which are immaterial.

Re: Phone not working

chunkybetty — Sat, 02 Nov 2024 22:45:53 GMT

I have done it on the phone settings and called ee to take it off

Re: Phone not working

XRaySpeX — Sat, 02 Nov 2024 22:54:58 GMT

I keep telling you it's nowt to do with your phone settings & it does not affect you in UK.

You phone should work normally in UK regardless of you having been abroad & being unable to use it there for other reasons.

Re: Phone not working

chunkybetty — Sat, 02 Nov 2024 22:54:07 GMT

I never said it was the phone. I'm just trying all solutions I have been gave by others.

Re: Phone not working

Ali_A — Sun, 03 Nov 2024 08:11:41 GMT

@chunkybetty

Do those apps still work ok when you are connected through WIFI instead of Mobile Data?

Ali

Re: Phone not working

chunkybetty — Sun, 03 Nov 2024 08:14:44 GMT

Yes they work fine on wifi

Re: Phone not working

Ali_A — Sun, 03 Nov 2024 13:47:37 GMT

@chunkybetty

What make/model device are you using?

Have you been able to complete a network settings reset?

Ali

Re: Phone not working

chunkybetty — Sun, 03 Nov 2024 13:54:43 GMT

It's a samsung s22 and yeah all that's been done

Re: Phone not working

Ali_A — Sun, 03 Nov 2024 14:28:35 GMT

@chunkybetty

What's the error message you see when trying to use those Apps on mobile data?

Ali

Re: Phone not working

chunkybetty — Sun, 03 Nov 2024 14:39:08 GMT

Something went wrong please reload page

Re: Phone not working

Ali_A — Sun, 03 Nov 2024 15:03:48 GMT

@chunkybetty

Can you go to settings > connections > Mobile networks > Access Point Names > "Internet" should have a blue highlight by it.

Click the 3 dots at the top right > press "Reset to Default"

Then try the apps again?

Ali

Re: Phone not working

chunkybetty — Sun, 03 Nov 2024 15:08:49 GMT

Hi it doesn't have a reset By default just discard

Re: Phone not working

Ali_A — Sun, 03 Nov 2024 15:19:03 GMT

@chunkybetty

Thanks for the screenshot.

On that screen press back to get to "access point names", then click the 3 dots to the top right.

Ali

Re: Phone not working

chunkybetty — Sun, 03 Nov 2024 15:30:41 GMT

That seems to have worked .. thankyou so much

Re: Phone not working

Ali_A — Sun, 03 Nov 2024 15:43:35 GMT

@chunkybetty

You're welcome! Glad I was able to help you with this and your Social Media services are working again.

Ali