https://community.ee.co.uk/t5/Roaming/Lisbon-phone-connections/m-p/1547884#M7594 <P>Hi, I’m in Lisbon (Portugal) and I’m not getting any signal or 4G. Tried to find an add on but the EE app isn’t working! Any suggestions ?</P><HR /><P>&nbsp;</P> Sun, 13 Jul 2025 22:56:35 GMT Annaph90 2025-07-13T22:56:35Z https://community.ee.co.uk/t5/Roaming/Lisbon-phone-connections/m-p/1547884#M7594 <P>Hi, I’m in Lisbon (Portugal) and I’m not getting any signal or 4G. Tried to find an add on but the EE app isn’t working! Any suggestions ?</P><HR /><P>&nbsp;</P> Sun, 13 Jul 2025 22:56:35 GMT https://community.ee.co.uk/t5/Roaming/Lisbon-phone-connections/m-p/1547884#M7594 Annaph90 2025-07-13T22:56:35Z https://community.ee.co.uk/t5/Roaming/Lisbon-phone-connections/m-p/1547903#M7595 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4817965">@Annaph90</a>&nbsp;:&nbsp;Did you receive a Welcome text upon arrival?<BR /><BR />Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before leaving to go abroad?<BR /><BR /><STRONG>If you are on contract, did you activate roaming on your EE a/c before leaving UK by texting ROAMING to 150?</STRONG> Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.<BR /><BR />Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.<BR /><BR />Otherwise if you are on contract you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. using a web-calling app over WiFi.&nbsp;</P> Mon, 14 Jul 2025 00:32:22 GMT https://community.ee.co.uk/t5/Roaming/Lisbon-phone-connections/m-p/1547903#M7595 XRaySpeX 2025-07-14T00:32:22Z