topic Re: Australian calls in Roaming

Australian calls

Steppanicus — Fri, 11 Jul 2025 04:00:10 GMT

I’m currently in Australia. I purchased a roaming package to cover Australia and SE Asia before leaving. My texts work and data work but my phone calling won’t. I have checked my spend cap and put it to max at £50. Problem is I can’t phone 150 as my phone won’t work. I got my son to phone 150 from uk and they refused to speak to him as he’s not the account holder. I have already missed a flight due to my phone not working. I can phone friends in WhatsApp only. There seems no other way than this to get my problem resolved and already used up 1/2 a day trying to rectify this. Can anyone help please

Re: Australian calls

XRaySpeX — Fri, 11 Jul 2025 04:55:13 GMT

@Steppanicus : As you are on contract you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. using a web-calling app over WiFi

Re: Australian calls

bristolian — Fri, 11 Jul 2025 07:01:23 GMT

@Steppanicus wrote:
I’m currently in Australia....My texts work and data work but my phone calling won’t.

If texts & data work, you have a local network connection and are thus roaming already - I don't think there's anything to activate here.

I suspect your issue is more likely related to VoLTE/4G-calling. Try manually cycling through each local network in-turn - are the symptoms the same on each one?