topic Re: Travel pass cant be added in Roaming

Travel pass cant be added

DannyDog — Mon, 07 Jul 2025 10:12:19 GMT

Hi my daughter's number is on my account so i I can normally manage gifting data etc. We are in the US, when we landed we both received a text about adding the travel pass. I added it to my account, when I click on the text she received, it takes me to my account only so I'm unable to add/purchase a travel pass for her phone as it keeps telling me I already have one. I've been able to do one before (but only when she's been abroad without me).

Re: Travel pass cant be added

Ritu_D — Mon, 07 Jul 2025 12:45:53 GMT

Hi @DannyDog

I hope you are keeping well and having a great time in the US so far.

I'm sorry to hear you are experiencing issues adding a roaming add on to your daughter's phone.

Do you know what plan your daughter is currently on?

Does your daughter have a spend cap active on her account?

Thanks

Ritu

Re: Travel pass cant be added

DannyDog — Mon, 07 Jul 2025 14:07:46 GMT

Hi yes she has a £20 spend cap. Do i need to increase this

Re: Travel pass cant be added

Alex_H — Mon, 07 Jul 2025 16:00:08 GMT

@DannyDog The cap should be fine for roaming as is. Just to clarify you are opening the link on her phone and connection and it is showing her number already had one? As the link should take you to a page specific for the number its opened on.

When you open http://add-on.ee.co.uk/ on your daughters phone, what can you see?

Alex