topic Why am I being charged to call from France when I have a roaming package? in Roaming

Why am I being charged to call from France when I have a roaming package?

Gdean — Mon, 07 Jul 2025 12:42:17 GMT

I called a number of my kids school (0203.... in London) while I was in France and I got charged for the roaming call although I have a roaming package in my contract. Why is that?

Re: Why am I being charged to call from France when I have a roaming package?

Katie_B — Mon, 07 Jul 2025 12:49:34 GMT

Hello @Gdean.

Thanks for coming here.

What plan are you on?

Have you been able to use data OK?

When you arrived in France did you receive a welcome text advising you can use your phone?

Speak soon,

Katie