https://community.ee.co.uk/t5/Roaming/Unable-to-Roam-in-Spain/m-p/1468614#M751 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/142258">@JHWright</a>&nbsp;:&nbsp;Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before you left to go abroad?<BR /><BR /><STRONG>If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150?</STRONG> Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.<BR /><BR />Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. <BR /><BR />Otherwise if you are on contract you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.</P> Sat, 02 Nov 2024 13:42:03 GMT XRaySpeX 2024-11-02T13:42:03Z https://community.ee.co.uk/t5/Roaming/Unable-to-Roam-in-Spain/m-p/1468570#M750 <P>I have the EU add on but still unable to connect to any network in Spain. Didn’t receive the Welcome to EE in Spain text either.</P><P>Tried turning off/on and toggling Aeroplane Mode but nothing. Cannot send any texts to 150 either.</P><P>Works fine when connected to WiFi</P><P><SPAN>Unable to get through to Customer Services</SPAN></P><P>Help?!</P> Sat, 02 Nov 2024 12:16:46 GMT https://community.ee.co.uk/t5/Roaming/Unable-to-Roam-in-Spain/m-p/1468570#M750 JHWright 2024-11-02T12:16:46Z https://community.ee.co.uk/t5/Roaming/Unable-to-Roam-in-Spain/m-p/1468614#M751 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/142258">@JHWright</a>&nbsp;:&nbsp;Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before you left to go abroad?<BR /><BR /><STRONG>If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150?</STRONG> Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.<BR /><BR />Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. <BR /><BR />Otherwise if you are on contract you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.</P> Sat, 02 Nov 2024 13:42:03 GMT https://community.ee.co.uk/t5/Roaming/Unable-to-Roam-in-Spain/m-p/1468614#M751 XRaySpeX 2024-11-02T13:42:03Z