topic Re: Need Assistance My Number not working abroad in Roaming

Need Assistance My Number not working abroad

PAULBASSAM — Sat, 02 Nov 2024 12:07:40 GMT

Re: Need Assistance My Number not working abroad

XRaySpeX — Sat, 02 Nov 2024 13:43:25 GMT

@PAULBASSAM : Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise if you are on contract you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

Re: Need Assistance My Number not working abroad

PAULBASSAM — Mon, 04 Nov 2024 17:11:04 GMT

My number is Pay as you go. I used my number before i left. and i also bought data and topped up my phone. the last top up was in september.

Re: Need Assistance My Number not working abroad

Linzi_H — Mon, 04 Nov 2024 17:30:52 GMT

Thanks for letting us know @PAULBASSAM

If you have enough credit to make calls (check the roaming costs for where you are) and buy the data add-on you're looking at, then it will be best to contact us using the details we've sent to you. From there the team can review your account to see what's happening exactly.

Linzi