topic Re: EE Roaming Refresh - new roaming passes in Roaming

EE Roaming Refresh - new roaming passes

_MrR_ — Tue, 26 Nov 2024 08:37:12 GMT

I'm perhaps being a little premature asking for information as this doesn't take effect until next month but I'm wanting to check my understanding of the Roaming Refresh that's coming soon...

Roaming Refresh (click link for changes) seems to be a case of the £25 a month being scrapped. The EU roaming option seems to be either the daily charge or it needs to be an inclusive extra.

The Zone 1 now includes more countries and will cost £25 per week rather than per month. The good thing is, that too can be an inclusive extra if your plan includes it. This is the part that appeals to me as there's some good countries on there (for me) and the EE roaming service is pretty good. I got good coverage in South Africa last year, just couldn't afford to use it. This charges that.

My question though, my current plan, I have Roam Further as my inclusive extra. Do I now have to choose between one of the above options. As in I can change it to Zone 1 and have to pay for any EU roaming. Or change to EU roaming included but have to pay £25 a week instead of a month when I go further afield.

Re: EE Roaming Refresh - new roaming passes

Alex_H — Tue, 26 Nov 2024 12:47:48 GMT

Hi @_MrR_,

With the Roaming Refresh there will be two separate inclusive extras to choose between, one covering the EU Zone and one covering Zone 1. So depending on which zone you were travelling in you can switch to which inclusive extra will cover you.

Alex

Re: EE Roaming Refresh - new roaming passes

_MrR_ — Tue, 26 Nov 2024 13:52:12 GMT

Thanks @Alex_H

So what I'm taking from this is that I'll need to switch my inclusive extra based on my travel plans. I'm absolutely fine with that (in fact I'm more than OK as the new Zone 1 contains a host of countries I travel to regularly to), I suppose the only downside could be if you can only change the inclusive extra once a month. There are months where I'll be in the EU and also in Zone 1 within the same month.

If you can only change the add on once a month, that may be a pain.

Overall though, for me - still a win. I'd take the hit on paying for EU roaming periodically in return for being able to roam for free (as part of my selected inclusive extra) in South Africa, UAE, the States and Qatar.

Re: EE Roaming Refresh - new roaming passes

Damienw1 — Thu, 28 Nov 2024 18:38:50 GMT

Hi @Alex_H So what does that mean if you are on a full works plan as that includes EU and further? It's not an inclusive extra it's on the plan so will we lose access to anything past EU or gain zone 1?

Re: EE Roaming Refresh - new roaming passes

Matt_124 — Thu, 28 Nov 2024 18:55:50 GMT

After speaking to CS about 4 times this week trying to get an answer:

Either every Guide I've spoken to hasn't been in/hasn't listened to their team briefings

EE haven't properly circulated the internal comms on this change yet.

I think it is the latter, which is quite baffling less than a week out from the change.

Re: EE Roaming Refresh - new roaming passes

Chelsea130 — Fri, 29 Nov 2024 08:36:18 GMT

To imagine that I would have to swap inclusive extras based on changing travel plans doesn't seem reasonable, surely this can't be how they would implement it.

Customers who travel relatively regularly need a plan that "just works" and know what they are paying for a decent service. I don't have the time or inclination to keep thinking about a phone tariff. I would imagine many people feel the same way.

I hope this is resolved soon, but I do feel they will try to worm out of giving the extended benefits this proposes to existing tariffs. The stock-type responses from community support doesn't inspire confidence either.

We shall see, I suppose!

Re: EE Roaming Refresh - new roaming passes

m_findlay2122 — Thu, 03 Apr 2025 19:11:49 GMT

where do you change the EU roaming to Zone 1? cannot find this on the app or the website!
Currently in Mexico and my roaming has been changed to EU roaming so going to be charge a fortune unless i can get this changed asap.

Re: EE Roaming Refresh - new roaming passes

Matt_124 — Thu, 03 Apr 2025 19:14:36 GMT

EE App > Home > Mobile Add-ons > View Inclusive Extras > Change Inclusive Extra and then select the appropriate package ("Roaming Pass ROW" I believe)

Re: EE Roaming Refresh - new roaming passes

m_findlay2122 — Thu, 03 Apr 2025 19:36:52 GMT

i dont get the option to "change inclusive extras"

Re: EE Roaming Refresh - new roaming passes

TJ84 — Thu, 03 Apr 2025 19:55:26 GMT

Hi, you can swap between your inclusive extras as many times as you would like.

Re: EE Roaming Refresh - new roaming passes

Starsky3651 — Wed, 16 Apr 2025 10:23:34 GMT

Only every 30 days though. So for people like me that could be in the USA one week and EU the next week it’s no good

Re: EE Roaming Refresh - new roaming passes

Lotlots — Thu, 26 Jun 2025 20:26:09 GMT

My son is abroad and needs a roaming pass but his phone is on my account and I don’t seem to be able to add a pass for him. I could go it for myself earlier in the year. How can I do it for him through my account?

Re: EE Roaming Refresh - new roaming passes

_MrR_ — Thu, 26 Jun 2025 20:39:16 GMT

Hey @Lotlots

The short answer is, you can’t. Your son has to do it whilst in the country.

All he needs to do is:

Ensure DATA ROAMING is switched on so he access 4G / 5G in the visited country and then click on the link in the welcome text (my example is India)

Once he clicks on the link, you get the page open with your roaming options:

You see for India there was a daily option and a weekly option:

Click to buy and it immediately works

Re: EE Roaming Refresh - new roaming passes

Lotlots — Fri, 27 Jun 2025 06:12:27 GMT

Hey there - thank you for the reply. He hasn’t got the app so I think he’ll have to download it. I assume it comes through on my bill though.

Thanks again.

Re: EE Roaming Refresh - new roaming passes

_MrR_ — Fri, 27 Jun 2025 06:20:07 GMT

You’re more than welcome @Lotlots

Don’t worry, it’s not done via the app.

He clicks on the link in the welcome text, it opens in safari (so long as he has data roaming switched on). It’s straight to the page with the add ons and he click the one he wants.

And yes, will just appear on the next bill.

Happy Friday! 😀

Re: EE Roaming Refresh - new roaming passes

Lotlots — Fri, 27 Jun 2025 06:43:24 GMT

Excellent - thanks so much.