I can't call directly from my line

Elham1968 — Thu, 26 Jun 2025 08:40:02 GMT

I need help

I'm in Spain try to buy a roaming pass but when I revise text safari couldn't find it

also I try call direct to uk or Iran as usual but all the time message comes no answer

please help me I can't call directly from my number

Re: I can't call directly from my line

Ali_A — Thu, 26 Jun 2025 12:18:40 GMT

Hi @Elham1968

Did you activate roaming access before travelling abroad? You can check this in your EE app.

You can also add roaming pass through the EE app too.
Alternatively, you can access the EE add-on page from your phone.

We've not blocked calls to UK or Iran, so that may be down to your Spend Cap. You can find out more at Manage your Spend Cap | EE

If you don't have Roaming access added on your line, you'll need to call Customer Service form a different phone while in Spain where a guide will be able to add it for you.

Ali

topic Re: I can't call directly from my line in Roaming

I can't call directly from my line

Re: I can't call directly from my line