topic Re: Roaming wrong charged in Roaming

Roaming wrong charged

Vas2 — Wed, 25 Jun 2025 07:43:30 GMT

Hello. I have been wrongly charged £1.74 for call from Germany to UK mobile phone number, which is included in my roaming allowance.

Calls to numbers in EE Europe Zone and back home, including voicemail included saying the EE app.

I have not stable internet connection at home or work place. I’m paying expensive plans and the top is to be charged for calls which are included in the plan. Seriously what is wrong with this company.

Re: Roaming wrong charged

bristolian — Wed, 25 Jun 2025 08:00:17 GMT

Did you call this number at any other point during this roaming trip, and if so - was it correctly charged otherwise? Does your bill show a daily or weekly roaming charge covering the same period?

EE-CS have access to your individual account, and should be your next call.

Re: Roaming wrong charged

Vas2 — Wed, 25 Jun 2025 08:16:49 GMT

Yes. I did before and after that. Yes the bill shows been changed £1.74 for the call.

Re: Roaming wrong charged

Michael_D — Wed, 25 Jun 2025 10:18:13 GMT

Thanks @Vas2. If other calls to the same number weren't charged on the same trip, I'd definitely recommend speaking to our billing guides so they can look into this charge for you.

Michael

Re: Roaming wrong charged

Vas2 — Wed, 25 Jun 2025 12:04:42 GMT

I will try. Thanks

Re: Roaming wrong charged

Michael_D — Wed, 25 Jun 2025 12:42:08 GMT

My pleasure @Vas2. Please keep us posted with how you get on.

Michael