topic Re: Roaming in Albania in Roaming

Roaming in Albania

john19658 — Sat, 21 Jun 2025 21:19:24 GMT

As it is not possible to buy roaming in advance when travelling to Albania my son is now in Albania it you’ve disabled both your website and app so he cannot buy his roaming pass !!!

You knew this was coming yet there was not warning message sent and tou e not bothered to keep customer services open to sort things out manually

what is he supposed to do??

Re: Roaming in Albania

XRaySpeX — Sat, 21 Jun 2025 21:31:56 GMT

@john19658 : Did he receive a Welcome text upon arrival inviting him to buy a roaming pass?

Re: Roaming in Albania

john19658 — Sat, 21 Jun 2025 22:37:01 GMT

Yes he did and when he tried to follow the instructions it said he was blocked from buying additional data. We contacted me and I tried to look and I got the maintains message on the app

Re: Roaming in Albania

XRaySpeX — Sat, 21 Jun 2025 22:42:15 GMT

But it is not extra data he needs to buy but a roaming pass.

Re: Roaming in Albania

Matt_124 — Sun, 22 Jun 2025 13:43:16 GMT

Go to the EE App, then go to the Profile icon in the top right and choose the number in question from the drop-down menu.

There will be an option here to switch on "Buy more data".

This should then allow for the purchases of passes.

It appears as buying more data as it is purchased through the same method that additional data would be purchased if an allowance ran out.