topic Re: Upgrading to "no-charge EU Roaming" in Roaming

Upgrading to "no-charge EU Roaming"

alex07122005 — Wed, 04 Jun 2025 12:55:21 GMT

Mobile carriers in the United Kingdom have no legal obligation to provide free roaming since 31 January 2020. I have been looking at ways to bypass this in recent months while staying with EE - I believe that I have found a plan to allow me to roam in the EU. The name of the plan comes up as "SIM R 50GB 24m £17 R". In the pre-contractual, the contact does not specify if there is "no-charge EU Roaming" in this plan. I don't know if this is indicated in the title of the plan. Does anyone know anything about these type of plans?

Re: Upgrading to "no-charge EU Roaming"

XRaySpeX — Wed, 04 Jun 2025 13:02:20 GMT

Free EU roaming is included in Full Works, All Rounder or Essential Plus plans. Does its full title include any of those?

Re: Upgrading to "no-charge EU Roaming"

alex07122005 — Wed, 04 Jun 2025 13:35:44 GMT

It doesn't use any of that language in the pre contractual terms and conditions. I have seen those terms before but I am unsure how to figure out what category this plan would fall in.

Re: Upgrading to "no-charge EU Roaming"

Matt_124 — Wed, 04 Jun 2025 13:47:18 GMT

The R indicates it is a Retention plan, which are usually aligned with the features of an Essentials plan unless otherwise specified in the pre-contract information.

Re: Upgrading to "no-charge EU Roaming"

alex07122005 — Wed, 04 Jun 2025 13:50:17 GMT

To add to this

The page advertises the deal as
"A fast, strong connection with no-charge EU Roaming. Video call, stream and download fast. Gift data to family. Max speed 100Mbps."

Re: Upgrading to "no-charge EU Roaming"

XRaySpeX — Wed, 04 Jun 2025 14:56:26 GMT

What page? Where do you see it advertised?

Re: Upgrading to "no-charge EU Roaming"

alex07122005 — Wed, 04 Jun 2025 15:05:57 GMT

It was advertised on the "Upgrade" page.

Re: Upgrading to "no-charge EU Roaming"

XRaySpeX — Wed, 04 Jun 2025 15:08:51 GMT

Can you post an image of it? I can't get to your Upgrade page as it's not my upgrade.

Re: Upgrading to "no-charge EU Roaming"

Northerner — Wed, 04 Jun 2025 15:10:58 GMT

Hi @alex07122005

Please read the "legal bit" and the terms and conditions below to ensure you understand the terms and limitations around EU roaming.

https://ee.co.uk/help/terms-and-conditions

Thanks

Re: Upgrading to "no-charge EU Roaming"

alex07122005 — Wed, 04 Jun 2025 15:55:56 GMT

Re: Upgrading to "no-charge EU Roaming"

alex07122005 — Wed, 04 Jun 2025 15:57:51 GMT

Which section would they fall under?

Re: Upgrading to "no-charge EU Roaming"

XRaySpeX — Wed, 04 Jun 2025 16:04:50 GMT

EE Monthly Plan Terms and Price Guide > Roaming

Re: Upgrading to "no-charge EU Roaming"

Matt_124 — Wed, 04 Jun 2025 16:09:51 GMT

If this is the case it'll be a Retentions SIM with an EU Roaming Addon added free of charge.

It should show somewhere on the contract information documents that you have to digitally sign as part of the Upgrade, but if not I would still proceed with the upgrade and then contact EE Customer Services if there is no sign of the addon after the fact.