topic Re: Roaming in Roaming

Roaming

GN1968 — Tue, 03 Jun 2025 09:44:48 GMT

Some information seems conflicting so I want to check please on roaming in Montenegro. The phone is on my contract but my son is in Montenegro for a few days and struggling to get a roaming package. We didn't sort anything before he left. He received a text when he got there (I think to text 150 to get a package) but his reply will not go through to activate it.

Re: Roaming

Alex_H — Tue, 03 Jun 2025 12:03:21 GMT

Hi @GN1968,

Welcome to the EE Community

Montenegro comes under Zone 1 of our Roaming destinations, so there is a daily pass for £5 or weekly pass for £25 available that let you use your plan allowances whilst there.

The way these would be added is in a link sent in the welcome text when the phone first connects, which would take you to purchase a pass. Did he receive a welcome text and is there a link in that text?

Alex

Re: Roaming

GN1968 — Tue, 03 Jun 2025 13:03:41 GMT

He got a text but I am not sure there was a link. I think he said you just needed to reply and the reply would not go through. I will have to check later but if there wasn't a link then what do we do please?

Re: Roaming

GN1968 — Tue, 03 Jun 2025 13:20:46 GMT

Apparently there is a link but it doesn't work even when he's on wifi

Re: Roaming

Alex_H — Tue, 03 Jun 2025 13:43:06 GMT

@GN1968 What exactly happens when he tries to open the link http://add-on.ee.co.uk/ load it on mobile data rather than Wi-Fi.

Alex

Re: Roaming

XRaySpeX — Tue, 03 Jun 2025 14:14:29 GMT

He doesn't want to be on WiFi when he clicks the link.

Re: Roaming

GN1968 — Tue, 03 Jun 2025 15:36:55 GMT

He can't get any connection when he's not on wifi. Is there some sort of setting on the phone that should be activated?

Re: Roaming

Alex_H — Tue, 03 Jun 2025 16:21:24 GMT

@GN1968 Check if data roaming is enabled in the phones settings. If that is enabled he can try doing a manual network search and selecting another local network to see if the add-ons page can be loaded.

Alex

Re: Roaming

GN1968 — Tue, 03 Jun 2025 16:45:26 GMT

Thanks but no, that doesn't work either. We're going to leave it now as it's causing too much frustration and we've now lost another day anyway! Thanks

Re: Roaming

bristolian — Tue, 03 Jun 2025 17:30:34 GMT

Providing the phone has a working mobile network connection - in other words, is roaming - nothing should need changing, by design.

Roaming data will not work without an add-on covering it, but the "buy an add-on" page is whitelisted precisely to cope with this scenario.