topic Re: Roaming nonEU in Roaming

Roaming nonEU

MrsE53 — Sat, 24 May 2025 16:11:06 GMT

Hi,

My son is in canada for a week. I can't seem to activate his roaming despite him sending a message to 150. He can't access his WhatsApp messages. Being autistic he is having a bit of a melt down. What can I do?

Re: Roaming nonEU

XRaySpeX — Sat, 24 May 2025 16:37:08 GMT

Did he text ROAMING to 150 from the UK?

Otherwise if he is on contract he needs to call CS to get his roaming activated. Try calling CS on the Freephone no. in my sig. using a web-calling app over WiFi.

Re: Roaming nonEU

Peter_W — Sun, 25 May 2025 08:11:45 GMT

Good morning @MrsE53.

Welcome to the EE Community!

Like @XRaySpeX mentioned, if this hasn't worked via text or he's already outside of the UK, this will need to be activated on the account at our end.

If you're the main account holder then you should be able to give us a ring, and we can get this double checked 😊

Peter