topic Re: Receiving txt abroad in Roaming

Receiving txt abroad

Carlf2 — Mon, 30 Sep 2024 13:23:15 GMT

I’m in Barbados and I can’t receive calls or txt, I haven’t spoken to EE about being abroad and I now cant call them or txt them, I’m not the most tech savvy person, was wondering if anybody could help or point me in the right direction

thanks

Re: Receiving txt abroad

Katie_B — Mon, 30 Sep 2024 13:44:40 GMT

Hi @Carlf2.

Welcome to the community.

I hope you're having a great time in Barbados.

Did you activate Roaming before leaving the UK?

Call and text rates for Barbados can also be found by visiting our Roaming Tool.

Katie

Re: Receiving txt abroad

XRaySpeX — Mon, 30 Sep 2024 13:56:59 GMT

@Carlf2 : Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise if you are on contract you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

Re: Receiving txt abroad

Carlf2 — Mon, 30 Sep 2024 13:56:24 GMT

Hi Katie

I didn’t activate it I turned it off actually (not good) I’ve got it on now but I need to do things that require a txt and can’t

I’ll have a look at the roaming tool thank you so much

Re: Receiving txt abroad

Carlf2 — Mon, 30 Sep 2024 13:59:58 GMT

I was pay as you go but I now pay monthly not sure what that makes me now, I’ve had the number for years so yes I've used the number

much appreciated I’ll look into what you’ve said thank you

Re: Receiving txt abroad

XRaySpeX — Mon, 30 Sep 2024 14:01:18 GMT

When was your SIM moved to PAYG? It takes 30 days notice to cancel a contract & before it is moved to PAYG. Had that change taken place while abroad you can't now use it at all while abroad. To be used abroad EE PAYG SIMs need 1st activating on EE's home UK network. If it wasn't you can't now use it until you return to UK.

Re: Receiving txt abroad

Carlf2 — Mon, 30 Sep 2024 14:09:34 GMT

quite a few months ago, approx 4 or 5, should have spoken to EE but it was such short notice

Re: Receiving txt abroad

XRaySpeX — Mon, 30 Sep 2024 14:13:45 GMT

& that was while you were in UK for at least 30 days more?

In which case you are back to having not activated the roaming ability while in UK. You can't activate it while abroad except by calling EE.

Re: Receiving txt abroad

Carlf2 — Mon, 30 Sep 2024 14:20:10 GMT

Right I get you, I’ve tried calling EE with the number you provided but just keeps cutting me off

this is turning into a nightmare

really appreciate your help

Re: Receiving txt abroad

bristolian — Mon, 30 Sep 2024 14:47:33 GMT

@Carlf2 wrote:

Right I get you, I’ve tried calling EE with the number you provided but just keeps cutting me off

If you have travelled abroad with roaming not being enabled, your phone will not have access to foreign networks. Making or receiving calls, sending or receiving text messages, and using mobile data - requires a mobile network connection which your phone doesn't have.

This is why you need to make contact via another means.