topic Re: Calls in the States in Roaming

Calls in the States

Simples2504 — Fri, 16 May 2025 20:12:56 GMT

Hi all - first time in the states on EE and have the right pass as an add on however all my calls to US numbers fail. Do I have to add the international minutes as well as the roaming to be able to call USA numbers whilst I am here? Sorry if obvious but don’t travel often.

Re: Calls in the States

XRaySpeX — Fri, 16 May 2025 22:04:11 GMT

@Simples2504 : Did you receive a Welcome text upon arrival?

As you are on contract, did you activate roaming on your EE a/c before leaving UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise if you are on contract you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. using a web-calling app over WiFi.

An International Call add-on would be for making calls abroad from UK , not for roaming.

Re: Calls in the States

drpeterparsons — Fri, 16 May 2025 23:33:22 GMT

Try turning off 5G. It seems to have fixed the same problem for me.