topic Re: Incoming call problem in Roaming

Incoming call problem

drpeterparsons — Fri, 16 May 2025 07:20:21 GMT

I'm having similar issues. I've had 3 people try to call me over the last 2 days and told me that the call was rejected. SMS works fine. Data roaming works fine (so I've been getting people to call me via WhatsApp).

Re: Incoming call problem

bristolian — Thu, 15 May 2025 21:55:39 GMT

Have you tried manually swapping between local networks? Are the symptoms identical on each?

Out of interest, which country are you in? And which networks have you tried?

Re: Incoming call problem

drpeterparsons — Fri, 16 May 2025 13:37:32 GMT

I'm in the USA (same as the OP in the thread). I've only one network available (T-Mobile) where I am as I'm unable to connect to the second network that shows up (Verizon).

I've tried turning off 5G (as I've had that cause issues before in other countries).

Re: Incoming call problem

drpeterparsons — Fri, 16 May 2025 14:29:05 GMT

Seems to be (1) a current known issue (EE support have told me that they have had quite a few calls about this issue in the USA), and (2) possibly 5G related since, after turning off 5G (and manually selecting a 4G only network), I'm now able to make and receive calls.

Re: Incoming call problem

Peter_W — Fri, 16 May 2025 15:02:08 GMT

Hi @drpeterparsons, thanks for sharing your experience here!

Fingers crossed this can help anyone in the same boat that may be experiencing this issue, and I'll be sure to highlight this with our support teams too!
Peter