topic Stuck in USA ee are rubbish! in Roaming

Stuck in USA ee are rubbish!

Dan516 — Fri, 16 May 2025 12:45:38 GMT

I am stuck in the USA and can’t make calls to ee and need to urgently. There is no way to contact ee.
an awful provider cutting corners again.

What can I do?

Re: Stuck in USA ee are rubbish!

XRaySpeX — Fri, 16 May 2025 12:50:40 GMT

@Dan516 : Did you receive a Welcome text upon arrival?

Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before leaving UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise if you are on contract you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. using a web-calling app over WiFi.

Re: Stuck in USA ee are rubbish!

Chris_B — Fri, 16 May 2025 12:59:29 GMT

@Dan516 Care to explain how EE are cutting corners? The ability to use your device abroad is down to you to make sure roaming is enabled on your account before you leave the UK.

Re: Stuck in USA ee are rubbish!

Dan516 — Fri, 16 May 2025 13:07:02 GMT

Yes have roaming.

[mod edit: removed email signature as includes company details]

Re: Stuck in USA ee are rubbish!

Dan516 — Fri, 16 May 2025 13:07:35 GMT

I have roaming and ee is cutting corners because they have no email or text
chat

[mod edit: removed email signature as includes company details]

Re: Stuck in USA ee are rubbish!

XRaySpeX — Fri, 16 May 2025 13:29:17 GMT

How do you have roaming? What did you do to get it?

Re: Stuck in USA ee are rubbish!

Dan516 — Fri, 16 May 2025 13:31:49 GMT

I have no idea what this question means, sorry

I have travelled extensively to the USA and have had no trouble before.

Re: Stuck in USA ee are rubbish!

Dan516 — Fri, 16 May 2025 13:32:55 GMT

Can anyone help? This is not a roaming issue. I just need to speak to someone!!!!

EE are rubbish!

Re: Stuck in USA ee are rubbish!

XRaySpeX — Fri, 16 May 2025 13:44:55 GMT

You are stuck in USA & can't make calls. How is that not a roaming issue?

You state "I have roaming" & so I'm asking you on what basis are you able to say that?

To actually speak to someone you would need to call CS. No one will contact you from this user discussion group other than thro' the medium of these forums by posts such as this. Anyway we haven't the faintest idea who you are.

Re: Stuck in USA ee are rubbish!

Dan516 — Fri, 16 May 2025 13:49:16 GMT

I have roaming enabled and (apparently) a plan which allows for roaming.

So how can I speak to someone if I my phone won't call EE?

Re: Stuck in USA ee are rubbish!

bristolian — Fri, 16 May 2025 14:32:08 GMT

When you say "I have roaming enabled", can you confirm exactly what basis you have for saying that? Several times asked, but none responded beyond "I have travelled extensively to the USA and have had no trouble before.". To avoid doubt, are you saying that you have used this phone (SIM, to be exact) in the US previously?

On this specific trip, have you been able to send or receive texts previously? This includes the welcome text message on first arrival.

Have you been able to make or receive calls previously? Have you been able to use mobile data previously? Are the symptoms the same across each available local network, having tried each one manually?

All these questions are driving at whether you have roaming enabled - many users travel abroad without it being enabled and find themselves with no coverage abroad. In the absence of confirmation to the contrary, this could explain your symptoms.

Re: Stuck in USA ee are rubbish!

Chris_B — Fri, 16 May 2025 18:15:31 GMT

@Dan516 Did you text ROAMING to 150 before you left the UK ?

and as I see no one mention this yet. There is no email address you can use for customer support as emails are too slow to deal with customer issues.

Live chat is available via the EE app under help.

You say “ I have travelled extensively to the USA and have had no trouble before. ”. Is that with this contract? and as EE are you provided?

Re: Stuck in USA ee are rubbish!

Schockwave — Sat, 17 May 2025 09:51:19 GMT

@Dan516 , I have just read, that turning off 5G should work, so long as you have roaming enabled on your account.

EE are not rubbish, unfortunately, Skype has now been switched off, so unless Teams from Microsoft works and you can make a call for free or using another web based app to call, that is the only way to talk to customer service, but not sure what you expect EE to do, as you are roaming.

Re: Stuck in USA ee are rubbish!

Dan516 — Sun, 18 May 2025 07:05:45 GMT

Thanks, tried switching off 5g - didn’t work.

As you think ee are not rubbish, I’d just like to point out that a) I’m
having to go to a community forum to sort out a costly technical issue and
b) there is not factual way for me to contact them.
I’m trying to run an impact business.

I have had to go through my team (wasting their and my company’s time) to
get help. I’m happy to be convinced otherwise.

[mod edit - removed email signature with company details]

Re: Stuck in USA ee are rubbish!

Chris_B — Sat, 17 May 2025 20:23:48 GMT

@Dan516 Did you text ROAMING to 150 before you left the UK to have roaming activated on your account? What’s included with your tariff is irrelevant that just allows you to use your allowance when abroad it doesn’t mean roaming is enabled on the account. Have roaming enabled on the account means your device can connect to a roaming network so you can used your allowance when abroad. So did you enabled roaming before you left the UK by texting ROAMING to 150 ? That’s a yes or no answer

Re: Stuck in USA ee are rubbish!

Dan516 — Sun, 18 May 2025 07:06:07 GMT

Ugh. Read my earlier response chris.
I thought people here were supposed to be helpful!
‘That’s a yes or no answer!’ 😂

[mod edit - removed email signature with company details]

Re: Stuck in USA ee are rubbish!

Leanne_T — Sun, 18 May 2025 08:03:41 GMT

Hi there @Dan516

I am very sorry you're unable to make calls whilst in the USA.

Can you send and receive texts? If you manually search for a network in your device settings, do any show available?

Speak to you soon.

Leanne.

Re: Stuck in USA ee are rubbish!

Chris_B — Sun, 18 May 2025 09:51:49 GMT

@Dan516 I’v asked you a few times and you still haven’t answered that question.

So once more. Did you text ROAMING to 150 before you left the UK. Im going to guess you didn’t and you think EEs at fault because you didn’t enable roaming on your account.

I’ll even give you THIS to read

Re: Stuck in USA ee are rubbish!

Dan516 — Sun, 18 May 2025 19:01:26 GMT

Sorry chris, your patronising tone isn’t a good thing. Good luck. I don’t
want to have any more responses from you.

Re: Stuck in USA ee are rubbish!

Dan516 — Sun, 18 May 2025 19:01:35 GMT

Hi Leanne,

Thanks!

I can. I think the issue is the e-sim in my phone is corrupting/corrupted
by the physical sim.

Do you know if I remove the SIM card if I’ll still be able to use the phone
via the Ee e-sim?