I'm in Cyprus and cannot make calls back to the UK - message says calls barred

Steverob2653 — Thu, 15 May 2025 07:22:35 GMT

Re: I'm in Cyprus and cannot make calls back to the UK - message says calls barred

Katie_B — Thu, 15 May 2025 07:26:50 GMT

Good morning @Steverob2653.

Thanks for coming here.

Did you receive a welcome text when you landed in Cyprus?

Did you activate roaming before leaving the UK?

Katie

Re: I'm in Cyprus and cannot make calls back to the UK - message says calls barred

XRaySpeX — Thu, 15 May 2025 20:07:36 GMT

Did you receive a Welcome text upon arrival?

Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before leaving UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise if you are on contract you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. using a web-calling app over WiFi.

topic Re: I'm in Cyprus and cannot make calls back to the UK - message says calls barred in Roaming

I'm in Cyprus and cannot make calls back to the UK - message says calls barred

Re: I'm in Cyprus and cannot make calls back to the UK - message says calls barred

Re: I'm in Cyprus and cannot make calls back to the UK - message says calls barred