topic Re: Roaming in us unable to make any calls.... says I'm not connected to a network. in Roaming

Roaming in us unable to make any calls.... says I'm not connected to a network.

maxandmistyluv — Thu, 31 Aug 2023 15:47:04 GMT

I don't know if it's cause I got a new phone but I can't make any calls, says no network.. how can I fix this? My account is current and I have a roaming pass, so why is it I have no network?

Re: Roaming in us unable to make any calls.... says I'm not connected to a network.

XRaySpeX — Thu, 31 Aug 2023 15:49:33 GMT

@maxandmistyluv : As you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

Re: Roaming in us unable to make any calls.... says I'm not connected to a network.

maxandmistyluv — Thu, 31 Aug 2023 15:52:40 GMT

I have had it setup for more than a year, no issues... I live in the US... it's only since this new phone.. I can't even call cs with ee... can't make any calls at all, says I'm not registered with a network

Re: Roaming in us unable to make any calls.... says I'm not connected to a network.

XRaySpeX — Thu, 31 Aug 2023 15:55:13 GMT

That's why you need to use Skype over WiFi to call them.

Re: Roaming in us unable to make any calls.... says I'm not connected to a network.

bristolian — Thu, 31 Aug 2023 16:47:50 GMT

Are you using a known working SIM, that is proven working in another phone?

That will eliminate an account issue.

Re: Roaming in us unable to make any calls.... says I'm not connected to a network.

maxandmistyluv — Thu, 15 May 2025 06:46:19 GMT

I have put in this complaint many times over since April 20th of this year 2025 I cannot call EEI cannot call anyone the number if it does connect won't recognize any button that I push and so then it just hangs up on me now EE keeps telling me I'm set up for roaming I am currently in the United States I have turned my phone off turned it back on change mobile networks reset the network I have done everything I can on my side I don't know how many times over and yet I still cannot call at all

And the emails that I receive in response to my complaints say give us a call

Re: Roaming in us unable to make any calls.... says I'm not connected to a network.

maxandmistyluv — Thu, 15 May 2025 06:49:22 GMT

This is the email I got most recently

And yet I STILL CANNOT CALL

Re: Roaming in us unable to make any calls.... says I'm not connected to a network.

Peter_W — Thu, 15 May 2025 08:53:58 GMT

Good morning @maxandmistyluv.

Welcome back to the Community.

If your complaint advisor is mentioning that everything looks good at our end, then that would suggest the issue likely lies elsewhere and needs some further investigation.

If you have another working phone with you, you should be able to call from anywhere in the world by using the +44 UK dialling code in the place of the 0 at the start of the number.
Alternatively, it's worth replying to your advisor's email mentioning that you can't reply, and they'll be able to look into whether we have any alternative options here.

Peter

Re: Roaming in us unable to make any calls.... says I'm not connected to a network.

maxandmistyluv — Thu, 15 May 2025 14:50:14 GMT

I was able to call the escape to you after April 20th prior to April 20th I could call you no problem it's not my phone it's not on my end I've had this phone for almost 2 years I have been with your company for 3 years I have had roaming on this phone ever since I got it it is your system I just you know got a text message saying that I needed to restart my phone that you guys did something with the network so I did that And still I cannot connect I don't know about the buttons now but now you guys are blaming my phone

Re: Roaming in us unable to make any calls.... says I'm not connected to a network.

maxandmistyluv — Thu, 15 May 2025 14:50:40 GMT

Via Skype

Re: Roaming in us unable to make any calls.... says I'm not connected to a network.

XRaySpeX — Thu, 15 May 2025 15:09:40 GMT

Skype is dead from this month! Long live MS Teams so says MS.

Re: Roaming in us unable to make any calls.... says I'm not connected to a network.

XRaySpeX — Thu, 15 May 2025 15:25:47 GMT

This thread has gone on for 1.5 years. How long have you been continually in US? Perhaps you've fallen foul of EE's Stable Link policy whereby you cannot spend more then 2 months roaming in any 4 month period. EE roaming benefits are intended for UK residents who make short trips abroad occasionally.

Re: Roaming in us unable to make any calls.... says I'm not connected to a network.

bristolian — Thu, 15 May 2025 15:43:26 GMT

A valid point is made regarding Stable Links, but the policy does state contact will be made prior to any action being taken.

Re: Roaming in us unable to make any calls.... says I'm not connected to a network.

XRaySpeX — Thu, 15 May 2025 15:49:02 GMT

But contact cannot be made when you are not receiving calls or texts.

Re: Roaming in us unable to make any calls.... says I'm not connected to a network.

maxandmistyluv — Thu, 15 May 2025 16:35:56 GMT

I am receiving texts. Also as of April 20th, EE forced me to get a new contract since they dropped the old roaming. It is ever since then, April 20th that I've had this problem. And prior to Skype going bye bye, I was calling to inform of this issue.

Now I'm completely SOL and haven't received ANYTHING from EE stating I've run afoul... but the issue continues and now they're charging me £48 a month!!!!!

Re: Roaming in us unable to make any calls.... says I'm not connected to a network.

maxandmistyluv — Thu, 15 May 2025 16:37:46 GMT

Plus I will add, it looks like I am not alone. I am seeing customers roaming all over, Australia, Europe... are having the EXACT SAME PROBLEM

Re: Roaming in us unable to make any calls.... says I'm not connected to a network.

maxandmistyluv — Thu, 15 May 2025 17:35:59 GMT

Read my recent post.. not going on for 1.5 years, only the last month!

Re: Roaming in us unable to make any calls.... says I'm not connected to a network.

Christopher_G — Thu, 15 May 2025 17:41:42 GMT

Hi @maxandmistyluv

I've sent you a private message to try and get you some help with this. Could you take a look at your community inbox and get back to me please?

Thanks

Chris

Re: Roaming in us unable to make any calls.... says I'm not connected to a network.

maxandmistyluv — Thu, 15 May 2025 17:44:53 GMT

I did reply.

I have been complaining about this for almost a month now. Ever since you changed your roaming.

I will repeat,

It is not my phone I have done everything on my end I have reset the network I have restarted my phone I have changed the mobile carriers I have done all of that many many times over