topic No calls in or out from U.S.A. in Roaming

No calls in or out from U.S.A.

SusieSeal — Wed, 14 May 2025 11:56:29 GMT

I am absolutely fuming...... I had my phone set up in the U.K by a guy named Kris, who told me about his expertise with the company. I am now in the U.S.A and can not make any calls and can not receive any calls. I am here for 2 months and now have no way of using the phone. As soon as I dial a number, it says "call ended". EE give a number to call, but is useless, as I can not make any calls.

Re: No calls in or out from U.S.A.

Chris_B — Wed, 14 May 2025 12:04:13 GMT

@SusieSeal Did you enable roaming on your EE account before you left the UK ? This is done via texting ROAMING to 150. The setting up of your device nothing to do with roaming as it’s an account function not a device setting,

Re: No calls in or out from U.S.A.

XRaySpeX — Wed, 14 May 2025 12:24:48 GMT

@SusieSeal : Did you receive a Welcome text upon arrival?

Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise if you are on contract you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. using a web-calling app over WiFi.

Re: No calls in or out from U.S.A.

SusieSeal — Wed, 14 May 2025 12:39:13 GMT

Yes, I make this trip 3 times a year

Re: No calls in or out from U.S.A.

SusieSeal — Wed, 14 May 2025 12:40:17 GMT

I make this trip 3 times a year, everything was set up by EE before I left the uk

Re: No calls in or out from U.S.A.

SusieSeal — Wed, 14 May 2025 12:46:17 GMT

Every time I dial a number , it just says " call ended

Re: No calls in or out from U.S.A.

bristolian — Wed, 14 May 2025 14:42:47 GMT

FYI you have a short time to edit replies, negating the need for multiple short posts - everyone can see every post.

Can you send & receive texts? Can you use mobile data?

Have you been able to make or receive calls abroad in the past? If yes, on this trip or a previous one?

Re: No calls in or out from U.S.A.

Schockwave — Wed, 14 May 2025 19:23:33 GMT

@SusieSeal , have you tried a manual search for a network to see if you get any network and can then make a call and text and receive them?

Re: No calls in or out from U.S.A.

SusieSeal — Fri, 16 May 2025 23:02:01 GMT

No I can not text, I can access Facebook, etc. I have been ableto make and receive calls in the past on previous trips

Re: No calls in or out from U.S.A.

SusieSeal — Fri, 16 May 2025 23:02:21 GMT

yes

Re: No calls in or out from U.S.A.

SusieSeal — Fri, 16 May 2025 23:03:55 GMT

How can I dial freephone number when I can not make any calls ?????

Re: No calls in or out from U.S.A.

bristolian — Fri, 16 May 2025 23:10:53 GMT

You mentioned being able to access social media sites, if you're doing this over the mobile network and not WiFi then you have a network connection and are thus roaming. EE CS therefore have nothing to enable.

Try performing a manual network search, and connect to each local network in turn. Do they all give the same problem? Or does another network provide service?

Re: No calls in or out from U.S.A.

drpeterparsons — Fri, 16 May 2025 23:34:38 GMT

Try turning off 5G. I had the same issue and this seems to have fixed it.