topic Re: Roaming not working in Roaming

Roaming not working

Cherry6755 — Wed, 14 May 2025 07:07:06 GMT

I arrived on the 13th and get no network? I have spend cap of 20 pounds before I left the UK. Why can't I get no calls or make calls. 😕

Re: Roaming not working

Cherry6755 — Wed, 14 May 2025 06:53:48 GMT

The phone says no network registered 😑 so I can't get to phone 150 EE or even email 🤔

Re: Roaming not working

bristolian — Wed, 14 May 2025 07:07:46 GMT

Regardless of any billing add-on, your ability to get coverage abroad (which calls, texts & mobile data rely on) is dependent on roaming being activated - which allows your phone to connect to foreign networks.

Have you used your phone abroad previously, did you receive a welcome text message on first arrival abroad? These are good evidence of roaming being enabled if so. In these cases, manually cycling through all available local networks often resolves issues - toggling flight mode can have the same effect.

If not...On PAYG, roaming is auto-enabled once your phone is used in the UK first. On pay-monthly, this needs to be enabled manually - usually by texting ROAMING to 150 before leaving the UK. Did you do this?

If you are on pay-monthly and now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 9566000 using a web-calling app over WiFi.

Re: Roaming not working

Cherry6755 — Wed, 14 May 2025 15:43:16 GMT

I spoke to EE advisor last month That wasn't explained unless I missed something?

Re: Roaming not working

bristolian — Wed, 14 May 2025 16:13:38 GMT

What is "NO" in response to?

Re: Roaming not working

Leanne_T — Wed, 14 May 2025 17:29:50 GMT

Hi there @Cherry6755

Thanks for coming to the community.

Have you tried manually connecting to a different network?

Did you receive a text message when you arrived from EE?

Speak soon.

Leanne.

Re: Roaming not working

Cherry6755 — Thu, 15 May 2025 07:07:05 GMT

I haven't received no text what so ever. Nothing. I. So disappointed right now I have some important texts and can't receive anything

Cherry

Re: Roaming not working

Leanne_T — Thu, 15 May 2025 07:11:37 GMT

Hi there @Cherry6755

Thanks for coming back to us.

Do any networks show available if you manually try and search in the device network settings?

Leanne.