topic Re: Cannot get mobile roaming in Ecuador in Roaming

Cannot get mobile roaming in Ecuador

AntRB — Mon, 12 May 2025 13:50:29 GMT

How do I resolve this? Phone is Samsung s24fe on EE account

Re: Cannot get mobile roaming in Ecuador

Schockwave — Mon, 12 May 2025 14:43:30 GMT

Hello @AntRB ,

Welcome to the community,

Are you on a monthly contract or pay as you go?

If on contract did you enable roaming on your account? Did you receive the welcome message from EE?

If on pay as you go, roaming is automatically enabled, but you need credit to roam, take a look here:

https://community.ee.co.uk/t5/Roaming/EE-Roaming-Help-when-abroad-with-your-EE-phone-or-device/td-p/1513383

and here:

https://community.ee.co.uk/t5/Roaming/Roaming-refresh/td-p/1480939

Re: Cannot get mobile roaming in Ecuador

AntRB — Mon, 12 May 2025 14:53:41 GMT

Phone is on monthly contract and roaming is enabled. No welcome text received from EE upon arrival in Ecuador 2 days ago.
Very frustrating

Re: Cannot get mobile roaming in Ecuador

bristolian — Mon, 12 May 2025 14:55:38 GMT

What exactly makes you say that "roaming is enabled"? Your symptoms are consistent with roaming not being enabled.

Re: Cannot get mobile roaming in Ecuador

AntRB — Mon, 12 May 2025 15:00:10 GMT

Phone indicates roaming is enabled. I’ve turned roaming off and on again. I know it’s enabled

Re: Cannot get mobile roaming in Ecuador

Schockwave — Mon, 12 May 2025 15:09:12 GMT

@AntRB , have you got global roaming or just EU roaming enabled?

Re: Cannot get mobile roaming in Ecuador

XRaySpeX — Mon, 12 May 2025 15:09:26 GMT

It's nowt to do with your phone. It's the setting of the ability to roam on your EE a/c.

As you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise if you are on contract you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. using a web-calling app over WiFi.

Re: Cannot get mobile roaming in Ecuador

bristolian — Mon, 12 May 2025 15:15:31 GMT

@AntRB wrote:

Phone indicates roaming is enabled. I’ve turned roaming off and on again. I know it’s enabled

Another reply has already mentioned what I was going to do, but I suspect you're confused with the menu option for "data roaming". This simply means enabling the use of mobile data whilst already roaming.

Roaming is an account-level setting which enables your SIM to connect to foreign networks. You may be confident in roaming being enabled on your SIM, I'm not. Your symptoms are entirely consistent with roaming not being enabled.