topic Re: Roaming suddenly stopped working in Roaming

Roaming suddenly stopped working

simonmobile2001 — Sat, 10 May 2025 10:06:20 GMT

Hello,
I am based in the UK on a monthly contract but currently in Germany, I bought a 7 day roaming pass and it suddenly stopped working. I've restarted my phone, turned off the wifi etc, but I am having no success. I also tried to contact EE on my phone, a friends phone and the web chat but couldn't get through to a person. Any advice would be much appreciated, thank you!

Re: Roaming suddenly stopped working

Christopher_G — Sat, 10 May 2025 10:24:17 GMT

Hi @simonmobile2001

Welcome to the community.

Could you try manually connecting to a different available German network operator please?

Let me know if you can then use your phone.

Chris

Re: Roaming suddenly stopped working

simonmobile2001 — Sat, 10 May 2025 13:00:15 GMT

Thank you for the suggestion, Chris. I tried this, but it didn't work. The only network I can connect to at all is o2-de and even though it connects I cannot receive or send texts at all.

Re: Roaming suddenly stopped working

Schockwave — Sat, 10 May 2025 13:33:40 GMT

@simonmobile2001 , I am surprised, as whenever I have gone to Germany, never had a problem connecting to any network, although it has been 2 years since I last went there, there should be TMobile de, so not sure why you cannot find that, I cannot remember which one I connected to though, unfortunately. Has it worked for you and how long for?

I have had a problem, when going abroad, be it Switzerland, Italy and Egypt, always had a connection. Have you checked your settings by going into settings to see if something has changed at all?

Re: Roaming suddenly stopped working

Bootoo — Sat, 31 May 2025 06:20:22 GMT

Have you got your spend cap set to £20? If not it won’t work abroad. Don’t ask me why you need this. I’ve never got a straight answer but it appears to be necessary now! Worth a try?