topic Re: I can’t make calls from abroad in Roaming

I can’t make calls from abroad

Dmfullbrook — Wed, 07 May 2025 14:20:30 GMT

I’m stuck in a loop. I can’t make calls to the UK from abroad (Spain) - I get the message “calls to this number are not permitted from this phone”. If I try to text 150 for help I get message undeliverable. There is no option to email EE for help. I have checked that I can receive calls from the UK.

I texted Roaming to 150 before I left the UK.

any ideas?

Re: I can’t make calls from abroad

Dmfullbrook — Wed, 07 May 2025 14:18:25 GMT

I’m stuck in a loop. I can’t make calls to the UK from abroad (Spain) - I get the message “calls to this number are not permitted from this phone”. If I try to text 150 for help I get message undeliverable. There is no option to email EE for help. I have checked that I can receive calls from the UK.

I texted Roaming to 150 before I left the UK.

any ideas?

Re: I can’t make calls from abroad

bristolian — Wed, 07 May 2025 14:31:09 GMT

Duplicate posts merged into one thread. EE have no email-CS.

Can you receive texts? Can you receive calls? (You say "I have checked" - does this mean the test worked? Or it didn't work)

Receiving texts and/or calls proves a local network connection and thus roaming is active. Can you call within Spain?

Inability to call the UK or send texts (this is routed through EE's UK-SMSC) would suggest an international call bar active. You will need to make contact with EE-CS via another means to get that removed. Either +44 7953 966150 from another working phone, or +44 800 9566000 from a web-calling app.