topic Re: My Roaming Pass ROW zone 1 pass does not work in Australia in Roaming

My Roaming Pass ROW zone 1 pass does not work in Australia

philegan — Tue, 06 May 2025 16:36:32 GMT

I have roaming set up.

Re: My Roaming Pass ROW zone 1 pass does not work in Australia

bristolian — Tue, 06 May 2025 16:41:28 GMT

Can you explain what you mean by your roaming pass "not working"? Are you saying that your phone doesn't have coverage in Australia? Has it ever had coverage in Australia before? Has it ever had coverage abroad before?

Or are you saying that your phone has coverage but you're not able to, say, make or receive calls? Send or receive texts?

And what exactly do you mean by "I have roaming set up" - what makes you think so?

The more detail you can give, the better advice can be given. Unfortunately your post (with a lot of your statement put into the subject line, not the actual message) leaves more questions than answers, at the moment.

Re: My Roaming Pass ROW zone 1 pass does not work in Australia

philegan — Tue, 06 May 2025 16:53:54 GMT

Thanks,

I checked roaming was set up by texting 150.

I recently went to Germany, no problem.

I have no phone signal or internet data.

I have bought a 24 hour pass as a work around, but even then I have no phone signal, just data and SMS, and it's costing me £5/day.

I have never been to Australia before.

Re: My Roaming Pass ROW zone 1 pass does not work in Australia

philegan — Tue, 06 May 2025 16:58:49 GMT

When I try to make Phone call, there is silence, no ringing tone, engaged tone.

Re: My Roaming Pass ROW zone 1 pass does not work in Australia

bristolian — Tue, 06 May 2025 17:01:45 GMT

It's the exact same mobile network signal that provides voice calls, texts & mobile data. Without network coverage, you can't use any of these network-based services. You also say firstly "I have no internet data" and then latterly "I just have data". Which is it? If you're meaning that you have WiFi, feel free to clarify.

What do you mean by not having phone signal? You must do, in order to be using texts - perhaps some clarification on what's happening when you try making a call, would help.

I would otherwise have suggested you had EU-only roaming enabled. That can't be the case, for the reasons above.

In the meantime, standard advice to try manually cycling through each local network in turn would apply - see if the same issues persist.

Re: My Roaming Pass ROW zone 1 pass does not work in Australia

philegan — Tue, 06 May 2025 17:07:01 GMT

Before I bought a 24 hour pass, I had no phone signal, SMS or mobile data.

When I try to make a phone call, there is silence, until the phone eventually disconnects, this happens even with the 24 hour pass active.

I do have access to WiF in our accommodation, which works ok.

Re: My Roaming Pass ROW zone 1 pass does not work in Australia

bristolian — Tue, 06 May 2025 17:19:37 GMT

The 24hour passes are normally purchased by means of a link in the welcome text you receive on first arrival, which tells me you must have roaming coverage. Either way, I think I understand your issue.

You have roaming enabled and have network coverage, but are unable to make outgoing calls. This is likely to be caused by one of several things... (your billing add-on is a big red herring here, its only purpose is to reduce the cost of roaming)

1: An issue with the specific local network you're connected to. Verify by manually searching, and selecting another one.

2: An issue with VoLTE/4G-calling. Are you using an Apple phone, or Android? This one could be tricky to solve.

3: You have an international call bar active. Verify by trying an in-country call to an Aussie number as well as a UK number.

Re: My Roaming Pass ROW zone 1 pass does not work in Australia

philegan — Tue, 06 May 2025 17:41:54 GMT

"You have roaming enabled and have network coverage, but are unable to make outgoing calls. This is likely to be caused by one of several things... (your billing add-on is a big red herring here, its only purpose is to reduce the cost of roaming)"

I'm not sure this is true, when I purchase the daily pass I am then able to access mobile data and texts work, but when it expires, I can't access either.

I tried two different networks, they won't let me connect.

I will try to ringing a local number in the morning.

Do you think it is worth going to the local 'Yes Optus' shop, to see if they can help?

Thanks for your time and patience!

Re: My Roaming Pass ROW zone 1 pass does not work in Australia

bristolian — Tue, 06 May 2025 18:30:42 GMT

I'm confident in my previous post. Mobile data will not work whilst roaming, without an add-on covering it - that's by design. Voice calls & texts all have a per-minute & per-message (respectively) charge, in the absence of an add-on.

You're not an Optus customer, so their staff may be able to help with the tests I suggest above. I doubt much else.

Re: My Roaming Pass ROW zone 1 pass does not work in Australia

philegan — Tue, 06 May 2025 18:48:24 GMT

So why does the mobile data suddenly start working again after I purchase the daily add on?

Re: My Roaming Pass ROW zone 1 pass does not work in Australia

bristolian — Tue, 06 May 2025 18:55:33 GMT

As I mentioned in my previous post, data roaming requires an active add-on to work. Voice roaming & text roaming don't.

The roaming price guide offers "pay per use" charging for calls & texts if you don't have an add-on. There is no such pricing for mobile data.

Re: My Roaming Pass ROW zone 1 pass does not work in Australia

philegan — Tue, 06 May 2025 19:13:08 GMT

Ah ok. Thanks . So the inclusive extra "Roaming pass ROW" doesn't count as an active add on?

Re: My Roaming Pass ROW zone 1 pass does not work in Australia

Ali_A — Wed, 07 May 2025 09:08:01 GMT

Hi @philegan

The inclusive extra "Roaming Pass ROW" would give you access to use your inclusive calls, texts and data allowance, in the same way the daily pass does.

I'll send you private message. Please check your inbox and get back to me when you can.

Ali

Re: My Roaming Pass ROW zone 1 pass does not work in Australia

Ali_A — Wed, 07 May 2025 14:12:49 GMT

Please try Telstra in the Mobile network list.

Thanks

Ali