topic Re: Unable to make calls from Portugal in Roaming

Unable to make calls from Portugal

garyruss — Sat, 03 May 2025 08:56:46 GMT

I am aware a number of EE users in portugal have had an issue making calls after the power outage 5 days ago. My wife and I still cannot make calls (including WiFi calls)

How do we fix?

Re: Unable to make calls from Portugal

RFieldhouse — Thu, 01 May 2025 13:45:24 GMT

On 29April there was countrywide outage of power in Spain and Portugal which also affected mobile phone networks etc. I am in Portugal and have not been able to make voice calls since. I have rebooted my phone many times, turned off automatic network selection and my Roaming is enabled. I can’t call customer services as I can’t make calls

Re: Unable to make calls from Portugal

XRaySpeX — Thu, 01 May 2025 13:57:42 GMT

@RFieldhouse : It is well publicised in the News that there is a major power supply issue in the Iberian peninsula. This will obviously affect the local mobile networks. There is nowt EE can do to help there. Contact your local council (conselho) & find out what they are doing about it.

Re: Unable to make calls from Portugal

RFieldhouse — Thu, 01 May 2025 15:26:55 GMT

People on other mobile networks are not having a problem.
Sent from my iPhone

Re: Unable to make calls from Portugal

RDani1985 — Thu, 01 May 2025 18:33:55 GMT

Hi,

I am on an EE contract and live in Portugal. Since the power outage I have been unable to make calls. On attempt, the calls keep dropping. I am fully aware WhatsApp calls are still going through but I want to call landlines.

I have tried removing sim card, turning phone off and on. Selecting a home network in Portugal. Nothing seems to be working.

Does anyone have any other suggestions?

Thanks in advance 🙂

Re: Unable to make calls from Portugal

Chris_B — Thu, 01 May 2025 18:41:46 GMT

@RDani1985 There could still be network issues. What’s app uses data so will work if you’re connected to WiFi.

Re: Unable to make calls from Portugal

XRaySpeX — Thu, 01 May 2025 18:55:40 GMT

@RDani1985 : It is well publicised in the News that there is a major intermittent power supply issue in the Iberian peninsula. This will obviously affect the local mobile networks & landlines. There is nowt EE can do to help there. Contact your local council (conselho) & find out what they are doing about it.

Re: Unable to make calls from Portugal

bristolian — Thu, 01 May 2025 20:26:55 GMT

Any use of WhatsApp, Facebook, Sky Sports, BBC News or any other internet-app proves a working internet connection.

Re: Unable to make calls from Portugal

RDani1985 — Thu, 01 May 2025 20:34:52 GMT

Thank you!

Sorry, I should have been clear with my message. It's normal calls that I can't make, Internet and WiFi calls are fine on WhatsApp.

Re: Unable to make calls from Portugal

RDani1985 — Thu, 01 May 2025 20:36:01 GMT

Thank you!

Sorry i should have been clear, I just mean normal calls not WiFi/internet and data calls.

Re: Unable to make calls from Portugal

Lesley_W — Fri, 02 May 2025 10:03:07 GMT

Hi @RDani1985

Thanks for coming to our community.

I'm sorry you are having trouble making calls. I've sent you a private message so I can get some information.

Lesley

Re: Unable to make calls from Portugal

LouiseWood1965 — Sat, 03 May 2025 08:22:52 GMT

I’m in Portugal and since the power outage I can’t make any phone calls…WhatsApp calls are fine, email, internet and everything else is fine but I can’t make a “normal” phone call…any else had the same issue/how did you resolve?

TIA

Re: Unable to make calls from Portugal

Northerner — Sat, 03 May 2025 08:49:43 GMT

Hi @LouiseWood1965

If there was an issue with the local network then you'll need to wait until that network is fixed. This is outside of EE control.

Try periodically restarting your device.

Thanks

Re: Unable to make calls from Portugal

bristolian — Sat, 03 May 2025 09:46:38 GMT

Standard troubleshooting, and several other threads reporting, have you tried manually cycling through the various local networks?

Are your symptoms the same on each one?

Re: Unable to make calls from Portugal

Theo2411 — Sat, 03 May 2025 09:55:41 GMT

Can not call EE because I can not make calls no more after the electricity cut... Who knows what is going on ,?

Re: Unable to make calls from Portugal

Theo2411 — Sat, 03 May 2025 10:02:49 GMT

Can't make phone calls after the power cut .. really bad.. can not even call EE

Re: Unable to make calls from Portugal

Chris_B — Sat, 03 May 2025 10:05:12 GMT

@Theo2411 who knows what’s going on with what ?

If the local network has been affected by power outages this will also include cellular masts as they need power to operate so your device doesn’t connect to a mast as there is no cellular signal to connect too.

Re: Unable to make calls from Portugal

Theo2411 — Sat, 03 May 2025 10:07:45 GMT

Hi . Did you find out why there is no roaming... I have same problem.. can't call EE and being stuck in the mountains of Portugal without phone / only what's app

Re: Unable to make calls from Portugal

bristolian — Sat, 03 May 2025 10:09:13 GMT

@Chris_B wrote:

If the local network has been affected by power outages this will also include cellular masts as they need power to operate so your device doesn’t connect to a mast as there is no cellular signal to connect too.

Power cuts to the access network cause a total loss of coverage.

If users can send & receive texts, and/or use mobile data, and/or receive calls, the issue is not coverage related.

Re: Unable to make calls from Portugal

Lisrowan — Sat, 03 May 2025 10:46:53 GMT

We have 9 lines some currently roaming some not noone can make normal calls or texts