https://community.ee.co.uk/t5/Roaming/4G-in-Europe/m-p/1530454#M6164 <P>Your daughter's ability to get coverage abroad (which calls, texts &amp; mobile data rely on) is dependent on roaming being activated - which allows her phone to connect to foreign networks. Data roaming is simply a phone setting enabling the use of mobile data whilst already roaming.<BR /><BR />Has your daughter used her phone abroad previously, did she receive a welcome text message on first arrival abroad? These are good evidence of roaming being enabled if so. In these cases, manually cycling through all available local networks often resolves issues - toggling flight mode can have the same effect.<BR /><BR />If not...On PAYG, roaming is auto-enabled once your phone is used in the UK first. On pay-monthly, this needs to be enabled manually - usually by texting ROAMING to 150 before leaving the UK. Did your daughter do this?<BR /><BR />If your daughter is on pay-monthly and now finds herself abroad without having enabled roaming, her only recourse will be to contact CS to request it activated. The account holder can either contact +44 7953 966150 from another working phone, or +44 800 9566000 using a web-calling app over WiFi.</P> Sat, 03 May 2025 17:54:09 GMT bristolian 2025-05-03T17:54:09Z https://community.ee.co.uk/t5/Roaming/4G-in-Europe/m-p/1530448#M6163 <P>Hi my daughter is on an iPhone, she's traveling Europe and doesn't have any 4 G how do we get this? She said data roaming is on ?</P> Sat, 03 May 2025 16:47:46 GMT https://community.ee.co.uk/t5/Roaming/4G-in-Europe/m-p/1530448#M6163 Michelle2010 2025-05-03T16:47:46Z https://community.ee.co.uk/t5/Roaming/4G-in-Europe/m-p/1530454#M6164 <P>Your daughter's ability to get coverage abroad (which calls, texts &amp; mobile data rely on) is dependent on roaming being activated - which allows her phone to connect to foreign networks. Data roaming is simply a phone setting enabling the use of mobile data whilst already roaming.<BR /><BR />Has your daughter used her phone abroad previously, did she receive a welcome text message on first arrival abroad? These are good evidence of roaming being enabled if so. In these cases, manually cycling through all available local networks often resolves issues - toggling flight mode can have the same effect.<BR /><BR />If not...On PAYG, roaming is auto-enabled once your phone is used in the UK first. On pay-monthly, this needs to be enabled manually - usually by texting ROAMING to 150 before leaving the UK. Did your daughter do this?<BR /><BR />If your daughter is on pay-monthly and now finds herself abroad without having enabled roaming, her only recourse will be to contact CS to request it activated. The account holder can either contact +44 7953 966150 from another working phone, or +44 800 9566000 using a web-calling app over WiFi.</P> Sat, 03 May 2025 17:54:09 GMT https://community.ee.co.uk/t5/Roaming/4G-in-Europe/m-p/1530454#M6164 bristolian 2025-05-03T17:54:09Z