topic Re: No incoming our outgoing calls in Portugal in Roaming

No incoming our outgoing calls in Portugal

606441 — Fri, 02 May 2025 12:22:58 GMT

Good afternoon for 10 days I have been unable to make or receive calls. My contract has roaming on it. You keep asking me to call you or you call me but I do not have access to another phone. Can someone please try and fix this problem I have urgent calls to make to the UK. I have removed my sim, restarted my phone and tried another network with no joy. Thank you

Re: No incoming our outgoing calls in Portugal

bristolian — Fri, 02 May 2025 13:31:24 GMT

There is no access to individual customer accounts on this forum.

Can you send & receive text messages? Can you use mobile data?

Re: No incoming our outgoing calls in Portugal

606441 — Fri, 02 May 2025 13:41:55 GMT

I can receive text messages

Sent from my iPad

Re: No incoming our outgoing calls in Portugal

Schockwave — Fri, 02 May 2025 15:08:47 GMT

@606441 , if you can receive text messages, I would suggest switching off automatic network and do a manual search. Having said that, there have been problems with Networks in Portugal, since the outage there, so that could be the reason.

Re: No incoming our outgoing calls in Portugal

606441 — Fri, 02 May 2025 15:52:55 GMT

Thank you
Sent from my iPhone

Re: No incoming our outgoing calls in Portugal

Lesley_W — Fri, 02 May 2025 17:41:16 GMT

Hi @606441

Thanks for coming to our community.

Have you been able to try what @Schockwave suggested?

Let me know if that resolves the issue you're having.

Lesley

Re: No incoming our outgoing calls in Portugal

Craig2015 — Sat, 03 May 2025 07:52:03 GMT

I have sent my details through to ee and spoke to people yesterday who are having the same problems. People using 3 are having no problems. I have tried turning roaming off and tried to use another network I can't access any other network ee have left us high and dry and giving us a number to phone is just ridiculous we can't make the calls and there is no replies allowed on emails

Re: No incoming our outgoing calls in Portugal

Lesley_W — Sat, 03 May 2025 08:04:36 GMT

I'm sorry this hasn't been resolved for you @Craig2015

If our team have your details, they will be working on getting this fixed for you as soon as possible.

Lesley