topic Re: Is anyone still having a problem ? in Roaming

Is anyone still having a problem ?

Ianwilliams2 — Thu, 01 May 2025 07:04:47 GMT

We are also in a portugal and today 30th neither I or my wife can dial out on our EE phones we both have free data roaming. I know we all had a problem the day of the blackout but is anyone still having a problem ?

Re: Is anyone still having a problem ?

bristolian — Thu, 01 May 2025 12:40:37 GMT

If you've not done so already, try manually selecting an alternative local network.

Are the symptoms still the same?

Re: Is anyone still having a problem ?

XRaySpeX — Thu, 01 May 2025 14:07:32 GMT

It is well publicised in the News that there is a major intermittent power supply issue in the Iberian peninsula. This will obviously affect the local mobile networks. There is nowt EE can do to help there. Contact your local council (conselho) & find out what they are doing about it.

Re: Is anyone still having a problem ?

pwalk — Thu, 01 May 2025 14:33:18 GMT

We are assuming it's to do with the power outage, but if @Ianwilliams2 is able to receive calls and has data working (I might be wrong), it could be as well the roaming issue affecting others in the EU (hence my previous reply).

Re: Is anyone still having a problem ?

Ianwilliams2 — Thu, 01 May 2025 16:46:35 GMT

Re: Is anyone still having a problem ?

Ianwilliams2 — Thu, 01 May 2025 17:16:55 GMT

Still cannot make or receive from Portugal now been 3 days therefore cannot call 150 or the mobile they provide cannot message the number

I pay for roaming

No email address apparently

Found somewhere on their website to escalate

Planning a road trip will now have to get a mobile sim for Portugal provider

Really poor ee
Sent from my iPhone

Re: Is anyone still having a problem ?

Katie_B — Thu, 01 May 2025 17:24:02 GMT

Hi @Ianwilliams2.

Thanks for keeping updated.

I have sent you a private message.

Katie

Re: Is anyone still having a problem ?

bristolian — Thu, 01 May 2025 17:25:22 GMT

There's a couple of misconceptions in this latest post.

No-one pays for roaming, the facility to use your phone on foreign networks is free-of-charge. What you might pay for is a billing add-on to reduce the cost of doing so. This difference needs to be highlighted, to reduce the number of users who travel abroad having "paid for roaming" but without enabling the free facility to roam.

EE-CS indeed don't have any customer-facing email. Neither do the other UK networks. If you're desperate to contact EE directly for an update on your issues, and you have a working internet connection, you can contact them via a web-calling app on +44 800 9566000

It's entirely possible the issues are with third parties and thus not under EE's direct control.

Re: Is anyone still having a problem ?

Ianwilliams2 — Thu, 01 May 2025 18:17:55 GMT

Many thanks for your reply. It’s taken me 2days to get a number. I could have been stranded on a foreign motorway and not been able to make a call. Please make the number you have just provided more prominent in the event of emergencies
Sent from my iPad

Re: Is anyone still having a problem ?

Maria290 — Fri, 02 May 2025 09:43:33 GMT

I am still having problems today 2/5. Had to use someone else’s phone to contact EE support. They said they were aware of issues and hoped to be fixed shortly. That was on Tuesday. Not good service. They could have at least informed us there was a problem instead of me thinking it was just me and me worrying that I’d been hacked !!!

Re: Is anyone still having a problem ?

Malc21 — Fri, 02 May 2025 11:26:55 GMT

Ian
The issue started before the power outage. EE allegedly investigating it. I am not impressed.
Sent from my iPad

Re: Is anyone still having a problem ?

Ianwilliams2 — Sat, 03 May 2025 12:31:11 GMT

I cannot still make calls from Portugal nearly 6 days now I think a moderator posted a number 0800 number which won’t work either … please help my wife ( also with EE) travels in the middle of no where to her horse and the idea of getting stranded with no mobile phone working feels me with dread ….

Re: Is anyone still having a problem ?

Christopher_G — Sun, 04 May 2025 07:50:07 GMT

Hi @Ianwilliams2

Are you able to try calling our technical support team from a VoIP service, such as Skype? There's an international number on our Contact Us page that you could try too.

Chris

Re: Is anyone still having a problem ?

XRaySpeX — Sun, 04 May 2025 10:07:28 GMT

Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.