topic Roaming issues in Roaming

Roaming issues

Malc21 — Wed, 30 Apr 2025 21:43:41 GMT

I contacted EE with this problem on 27/04/25. The complaint is closed. I was told there is an issue and EE are trying to fix it. Told to keep turning phone off and on again which I’ve done several times, still no joy. Used my wife’s phone to call them, she’s on ID mobile. I may join her.

Re: Roaming issues

EDGC — Wed, 30 Apr 2025 12:46:19 GMT

Hi there I am living in Portugal and I have had no coverage from EE for 3 days now I just got a call from EE they say it should be sorted by 7pm tonight

Re: Roaming issues

Malc21 — Wed, 30 Apr 2025 19:49:55 GMT

20:45 still getting “Call Failed”
Thanks for the info anyway.
Sent from my iPad

Re: Roaming issues

bristolian — Wed, 30 Apr 2025 20:54:37 GMT

Your posts have been moved into a new thread, so it's not entirely clear what exactly your specific symptoms are. Can you clarify?

That said - try a manual network selection as well as toggling flight mode. Make sure all of the local networks are doing the same.

Re: Roaming issues

Malc21 — Thu, 01 May 2025 06:23:55 GMT

Outgoing calls result in “Call Failure”, this was reported to EE on Sunday. I can receive calls, Wi-Fi and data OK. EE said known issue, try to turn off phone, turn on and try again. Received message from forum that it would be fixed by 19:00 Wednesday. Still not working this morning. Tried Network Selection auto off
Sent from my iPad.

Re: Roaming issues

Malc21 — Thu, 01 May 2025 17:21:55 GMT

No service by 19:00 yesterday, still not working today, did you have any luck?
Sent from my iPad

Re: Roaming issues

EDGC — Thu, 01 May 2025 17:32:58 GMT

No and I am completely fed up!!!!

Re: Roaming issues

Malc21 — Fri, 02 May 2025 06:59:23 GMT

Does anyone believe that EE don’t have a solution for this after all this time, are they even investigating it?

Re: Roaming issues

bristolian — Fri, 02 May 2025 07:09:58 GMT

@Malc21 wrote:

Does anyone believe that EE don’t have a solution for this after all this time, are they even investigating it?

It's quite common for issues such as this, to lie with third parties. EE don't control the entire call-flow from end-end and the direct investigation may well lie outside their direct control.

Re: Roaming issues

pwalk — Fri, 02 May 2025 07:38:43 GMT

I don't know what to think about it. All I can say I stayed with EE mainly because of roaming deal I was offered which turned out not to be working as it should the one time I needed it. I'll be leaving EE in 4 months when my contract is up.