topic Re: Making and receiving calls in Roaming

Making and receiving calls

Slalia — Tue, 29 Apr 2025 16:16:00 GMT

Hi I am having trouble making and recieving calls, I am currently in the USA and I have the full works tariff, it was working fine a week ago and now I’m getting no dial when making a call so I can’t even contact EE support.

I have tried all settings and removed the sim still nothing. Can someone please help.

thank you

Re: Making and receiving calls

Northerner — Tue, 29 Apr 2025 16:34:02 GMT

Hi @Slalia

Have you checked your spend cap.

Have you restarted your phone.

Thanks

Re: Making and receiving calls

Schockwave — Tue, 29 Apr 2025 16:34:47 GMT

Hello @Slalia ,

Welcome to the community,

Have you tried doing a manual search for a network?

If you have something like Skype, you can ring customer service for free, see my signature and press option 2, although not sure what they can do, as you should have roaming on your account, as you were using it a week ago.

Re: Making and receiving calls

Slalia — Tue, 29 Apr 2025 16:56:57 GMT

Yes I have turned my spend cap off and restarted my phone

Re: Making and receiving calls

bristolian — Tue, 29 Apr 2025 17:10:50 GMT

Mobiles don't get dial-tones, do you mean ringtone? Removing your SIM will prevent your phone connecting to any network.

Try using manual network selection to cycle through each local network - are the symptoms the same on each?

Can you call in-country numbers? In other words, is there a difference between in-country calls & international calls?

Can you send & receive texts? Can you use mobile data?

Re: Making and receiving calls

Slalia — Tue, 29 Apr 2025 17:30:48 GMT

Yes I have tried manual and it won’t connect to others.

i can not call anyone, everytime i try ring someone there is no dial, it remains blank.

yes i am receiving data.

Re: Making and receiving calls

Chris_S — Wed, 30 Apr 2025 08:01:39 GMT

Hi @Slalia I'm sorry to hear that you're unable to make calls while in the U.S, I can imagine it must be very worrying.

Is your phone showing that you're connected to a network, and if you are, is it showing that you have signal?

Chris S